Together, we do amazing things every day.

Imagine a supportive employer, a career that fits your lifestyle, and many learning opportunities. With the Hamilton Family Health Team, you can have all of that, and more.  We work hard to create an innovative and diverse workplace that values the contributions of our employees.  No matter what your role, working with us is about making a difference – every day!

Your Opportunity:

The Patient Experience Specialist is responsible for building, implementing, and continuously improving HFHT’s patient relations and patient experience programs. This role is the primary point of contact for patients, families, and caregivers navigating concerns, complaints, or compliments about their care — and a key driver of how HFHT listens and responds at an organizational level.

You will work collaboratively with physician affairs, clinical managers, and primary care practices to co-design patient relations processes that are consistent, equitable, and person-centered. You will bring data to life through quarterly trend reports and an annual patient experience report, and you will play an active role in HFHT’s Patient and Family Advisory Group — including leading the planning of Patient Experience Week each year.

Roles and Responsibilities:

Patient Relations

• Serve as the primary contact for patients, families, and caregivers with concerns, complaints, or compliments, ensuring responses are timely, compassionate, and resolution-focused in accordance with the Excellent Care for All Act, 2010.
• Manage the end-to-end patient relations process — intake, acknowledgement, investigation, resolution, and follow-up — within legislated timeframes and organizational policy.
• Co-design and evolve the patient relations process in collaboration with physician affairs and clinical managers, ensuring consistency across HFHT’s sites and practices.
• Apply equity, diversity, and inclusion principles in all interactions, ensuring culturally sensitive and responsive engagement with the diverse communities HFHT serves.
• Liaise with primary care practices to support concern resolution at the practice level, coaching staff and providers on service recovery and conflict resolution.
• Identify and surface themes from patient feedback to inform quality improvement and organizational learning.

 Patient and Family Advisory Group

• Support the coordination and facilitation of the Patient and Family Advisory Group (PFG), including meeting preparation, agenda development, and action follow-up.
• Build trust-based relationships with patient and family advisors, supporting their meaningful participation in organizational work.
• Lead the planning and execution of Patient Experience Week in partnership with the PFG.
• Identify opportunities to embed patient and family voice into quality improvement, program development, and organizational decision-making.

 Data Analysis and Reporting

• Administer and analyze HFHT’s patient experience survey program, ensuring data accuracy and meaningful interpretation.
• Develop and produce quarterly patient experience trending reports for the Quality Committee.
• Lead the development of the annual patient experience report, synthesizing survey data, patient relations themes, and advisory group insights.
• Support the Manager in preparing patient experience summaries for the Board Quality Committee and other governance audiences.

 Collaboration and Engagement

• Work cross-functionally with clinical managers, physician affairs, and program leads to embed patient experience principles into operations and improvement work.
• Support staff and provider capacity to respond to patient concerns with empathy, professionalism, and a focus on resolution.
• Stay current with best practices through external networks including the Ontario Patient Relations Association and the local Ontario Health Team.

Qualifications and Skills:

• Undergraduate degree in a health-related field, social sciences, communications, or a related discipline.
• Three (3) to five (5) years of experience in patient relations, patient experience, health advocacy, or a related healthcare role.
• Demonstrated experience managing patient complaints and concerns with a person-centred, resolution-focused approach.
• Strong skills in service recovery, conflict resolution, facilitation, and negotiation.
• Commitment to equity, diversity, and inclusion in practice; training in Indigenous Cultural Safety, unconscious bias, or allyship an asset.
• Familiarity with relevant Ontario legislation, including the Excellent Care for All Act, 2010, the Quality of Care Information Protection Act, and the Apology Act.
• Strong data analysis skills with experience producing clear, actionable reports for non-technical audiences.
• Excellent written and verbal communication skills with the ability to engage effectively across all levels of the organization — from patients and families to governance bodies.
• Strong organizational skills and the ability to manage multiple active files and priorities simultaneously.
• Experience with patient and family engagement or advisory programs an asset.
• Proficiency with EMR or patient experience survey platforms; familiarity with Ontario primary care systems an asset.

Why join the HFHT?

Competitive Employee Value Proposition including, but not limited to:

• Healthcare of Ontario Pension (HOOPP)
• Meaningful, purpose-based work
• 12 paid Stat holidays and one (1) extra float day
• Flexible work schedule
• Ongoing green initiatives

Summary

Classification: Non-Union

Primary Location: Hamilton

Employee Class: Full Time 1.0 FTE

Schedule: Monday-Friday

Date Available: ASAP

Salary: $74,600 – $85,226.50

Application Instructions

Interested applicants please submit résumé and cover letter as one document using naming convention Last name, First name_Position via email: hr@hamiltonfht.ca.

We thank all applicants, however, only those selected for an interview will be contacted.

Note:

If successful in receiving a job offer with the Hamilton Family Health Team, new hires will be required to provide proof of full COVID-19 vaccination prior to start date as a condition of their employment. If successful candidates are unable to get their COVID-19 vaccination as a result of a medical exemption, they will be required to submit supporting documentation to determine if they are exempt from this requirement.

The HFHT is committed to building a respectful, caring, equitable, and inclusive workplace where staff reflect the diversity of the communities that we serve. As such, we welcome applications from all qualified individuals including all equity-deserving groups. In addition, we are committed to accessibility and creating a barrier free hiring process in accordance with the Ontario Human Rights Code, and the AODA (Accessibility for Ontarians with Disabilities Act, 2005). Accommodation is available upon request at any point in the selection process by notifying the recruitment staff.

Mental Health Group Facilitator

Are you looking for work that is rewarding, flexible and reduces working in isolation?

Mental Health Group Services 
Our group services improve patient access and increase options for mental health services, promote self-management and collaborative care. We provide various adult and youth groups using evidence-based treatments such as ACT, CBT, DBT, EFFT, mindfulness, motivational interviewing and self-compassion.

Your Opportunity:  
As an Occasional Part-time Mental Health Group Facilitator, you will be part of a team that provides groups to patients of the Hamilton Family Health Team and community.  All groups are co-facilitated with another mental health practitioner, which is a great way to get to know colleagues in the field. Facilitators appreciate the flexibility of providing either in-person or virtual groups. Since most of our groups are offered in the evening, many facilitators are able to do a group, in addition to their part, or full-time jobs. Facilitators often feel that the group work is rewarding and empowering, as they see growth, and hear the gratitude from group participants.

We are looking for a group facilitator who has… 

• Mental health clinical training, generally acquired through the completion of post graduate studies and membership in a professional college
• Clinical work experience including strong group facilitation skills
• Knowledge and experience providing evidence-based treatment such as CBT, DBT, ACT, EFFT, etc. an asset
• Proof of Covid 19 immunization and Criminal
• Records Check/Vulnerable Sector Screening

Summary

Classification: MH Group Facilitator – Union 
Primary Location: Hamilton 
Schedule: Monday-Friday (evenings)
Salary: $49.49/hour

Application Instructions 
Interested applicants please submit résumé and cover letter to the attention of the Mental Health Group Services by emailing: hr@hamiltonfht.ca 

Together, we do amazing things every day.

Imagine a supportive employer, a career that fits your lifestyle, and many learning opportunities. With the Hamilton Family Health Team, you can have all of that, and more.  We work hard to create an innovative and diverse workplace that values the contributions of our employees.  No matter what your role, working with us is about making a difference – every day!

Position Overview:

The Administrative Assistant will provide comprehensive administrative support to our healthcare professionals in a team setting.

Duties and Responsibilities:

• Booking patient appointments, greeting patients, and answering the HFHT phone line
• Liaising with patients and families in a professional and compassionate manner while maintaining privacy and confidentiality
• Maintaining patient records by obtaining, recording, and updating personal information
  Scanning and faxing of patient information and consultation reports
• Liaising with practice–based primary care teams
• Overseeing and monitoring room bookings and scheduling
• Supporting the development of, and ongoing spread of groups
• May be required to support on-site, in-person groups (various locations TBD in Hamilton).

***The above responsibilities are not to be considered all-inclusive.

Requirements:

• BA or diploma in Medical Office Administration or equivalent
• Exceptional customer service, communication and organizational skills
• Excellent interpersonal skills, with proven ability to work well in a team environment
• Demonstrated problem solving skills and initiative
  Proficient with Microsoft Office
• Must be able to multi-task and prioritize while working within a busy environment
• Experience with EMR (Practice Solutions Suite) an asset
• Previous experience in a clinical setting an asset
• Excellent attendance

Why join the HFHT?

Competitive Employee Value Proposition including, but not limited to:

• Healthcare of Ontario Pension (HOOPP)
• Extended health care benefits including health, dental, vision & critical Illness insurance
• Meaningful, purpose-based work
• 12 paid Stat holidays and one (1) extra float day
• Ongoing green initiatives

Summary

Classification: Non-Union
Primary Location: Hamilton –123 James Street N
Multi-Site: Yes
Employee Class: Full-Time
Schedule: Monday-Friday; 40hrs/week

Salary: $49,000 – $55,979.87

Date Available: ASAP

Application Instructions

Interested applicants please submit résumé and cover letter as one document using naming convention Last Name, First Name_Position by email: hr@hamiltonfht.ca

Note

If successful in receiving a job offer with the Hamilton Family Health Team, new hires may be required to provide proof of full COVID-19 vaccination prior to start date as a condition of their employment. If successful candidates are unable to get their COVID-19 vaccination as a result of a medical exemption, they may be required to submit supporting documentation to establish that they are exempt from this requirement.

The HFHT is committed to building a respectful, caring, equitable, and inclusive workplace where staff reflect the diversity of the communities that we serve. As such, we welcome applications from all qualified individuals including all equity-deserving groups. In addition, we are committed to accessibility and creating a barrier free hiring process in accordance with the Ontario Human Rights Code, and the AODA (Accessibility for Ontarians with Disabilities Act, 2005). Accommodation is available upon request at any point in the selection process by notifying the recruitment staff. 

Together, we do amazing things every day.

Imagine a supportive employer, a career that fits your lifestyle, and many learning opportunities. With the Hamilton Family Health Team, you can have all of that, and more.  We work hard to create an innovative and diverse workplace that values the contributions of our employees.  No matter what your role, working with us is about making a difference – every day!

Your Opportunity:

The Outreach Worker will engage in case management, system navigation, and provide direct support by connecting with patients in the community and in their homes. You will work closely with the Social Worker to develop, implement, and support the execution of personalized care plans, accompany patients to appointments, and ensure that they receive the care they need. The role requires initiative, a deep commitment to patient care, and a passion for improving outcomes for individuals facing complex health and social challenges. As the role and team evolve, you will help shape the direction and impact of our outreach efforts.

Do you…

• Embrace opportunities to develop professionally in a progressive, collaborative, and highly engaged multi-disciplinary health team
• Understand and respond to the social determinants of health, working toward greater health equity
• Have an anti-oppressive practice, embracing the diversity of our community, including race, religion, culture, sexual orientation, and gender identity
• Appreciate the flexibility of providing telephone, video and in-person care, with potential to have a hybrid work in office/work from home schedule.

If so, we are looking for a future colleague who has…

• A Diploma or Degree in Social Work or other health or health equity related discipline and/or significant experience in a related field such as Peer Support, Community Health, Gerontology, Health Equity, Disability or Addictions.
• Registered and in good standing with a professional college preferred, but not required (e.g. OCSWSSW, CNO, COTO)
• Experience in health and/or community/social service settings.
• Experience working with diverse partners in Hamilton or other communities. Expertise or additional training in addressing social determinants of health, health equity, addictions, gerontology and mental health.
• Experience and/or training in de-escalation and/or non-violent crisis intervention.
• Experience as a consumer or caregiver to an individual with chronic and complex health issues.

Why join the HFHT?

• Multi-Sector Pension Plan
• Extended health care benefits including health, dental, vision & critical Illness insurance
• Generous professional development time and funding allocations
• Organizational commitment to work-life balance, including options for a hybrid work model

Summary:

Classification: Union (CUPE)

Primary Location: Hamilton, Ontario

Multi-Site: Yes

FTE: 1.0 FTE x2 and 0.7 FTE

Employee Class: Full-Time and Part-Time

Date Available: ASAP

Salary: $54, 891 (Under Review)

Application Instructions:

Interested applicants please submit résumé and cover letter by email: hr@hamiltonfht.ca

Note:

If successful in receiving a job offer with the Hamilton Family Health Team, new hires will be required to provide proof of full COVID-19 vaccination prior to start date as a condition of their employment. If successful candidates are unable to get their COVID-19 vaccination as a result of a medical exemption, they will be required to submit supporting documentation to determine if they are exempt from this requirement.

The HFHT is committed to building a respectful, caring, equitable, and inclusive workplace where staff reflect the diversity of the communities that we serve. As such, we welcome applications from all qualified individuals including all equity-deserving groups. In addition, we are committed to accessibility and creating a barrier free hiring process in accordance with the Ontario Human Rights Code, and the AODA (Accessibility for Ontarians with Disabilities Act, 2005). Accommodation is available upon request at any point in the selection process by notifying the recruitment staff.

Your Opportunity: 
We are currently recruiting one part-time Social Worker to join our Interprofessional Primary Care team. 

The Primary Care Social Worker is part of an interprofessional health team, providing biopsychosocial assessments and interventions for diverse populations. This role focuses on improving overall well-being by addressing social determinants of health, mental health concerns, and system navigation challenges. The Social Worker collaborates closely with patients, primary care providers, and community partners to enhance access to comprehensive, patient-centered care. 

A Successful Candidate in This Role Will Have: 

• Bachelor of Social Work (BSW) required; Master of Social Work (MSW) preferred. 
• Membership in good standing with the Ontario College of Social Work and Social Service Workers.
• Possess professional liability insurance.
• Experience providing mental health and social work services in health care settings.
• Background supporting child, youth and families experiencing mental health and system barriers preferred. 
• Experience working with multiple partners in Hamilton or other communities.
• Strong knowledge of social determinants of health and their impact on patient well-being.
• Experience working in interprofessional primary care teams.
• Health promotion experience preferred.
• Knowledge of relevant legislation (e.g., PHIPA, Mental Health Act, Child & Family Services Act).
• Strong understanding of Social Work Values and Ethics in clinical practice within healthcare settings. 

Duties and Responsibilities: 

• Conduct biopsychosocial assessments.
• Deliver evidence-based, patient-centered, short-term interventions for individuals, families, and groups.
• Develop care plans with patients, primary care providers, and interprofessional team members.
• Facilitate referrals to appropriate community and health services as needed. 
• Provide case management as necessary. 
• Support health promotion efforts to enhance outreach and patient outcomes.
• Develop and implement strategies to address the social determinants of health.
• Engage in outreach efforts to improve access to services for vulnerable populations.
• Work collaboratively with interprofessional health teams to optimize patient care. 
• Assist patients in navigating complex health and social service systems, advocating to remove barriers to care. 
• Support patient access to financial assistance programs, housing supports, food security initiatives, and employment resources. 
• Educate team members and students on social work’s role and psychosocial patient issues. 
• Staff are encouraged to act as a Field Instructor for social work students after one year of service (and five years of professional experience).
• Stay current with best practices, research, and legislation impacting social work in healthcare. 
• Contribute to the development and evaluation of programs that enhance patient outcomes.
• Participate in team meetings, case discussions, and collaborative care planning.
• Engage in quality improvement initiatives to refine service delivery models. 
  ***The above responsibilities are not to be considered all-inclusive. 

Why join the HFHT? 
Competitive Employee Value Proposition including, but not limited to: 

• Multi Sector Pension Plan (MSPP)
• Extended health care benefits including health, dental, vision & critical Illness insurance
• Meaningful, purpose-based work
• 12 paid Stat holidays and one (1) extra float day
• Flexible work schedule
• Ongoing green initiatives 

Summary 
Classification: Union (CUPE) 
Employee Class: Part-Time (0.2 FTE)  
Schedule: Monday-Friday 
Date Available: ASAP 
Salary: $78,855.54 (Pro-rated to FTE)

Application Instructions: 
Interested applicants please submit résumé and cover letter as one document using naming convention Last name, First name_Position via email: hr@hamiltonfht.ca 

Note: 
If successful in receiving a job offer with the Hamilton Family Health Team, new hires may be required to provide proof of full COVID-19 vaccination prior to start date as a condition of their employment. If successful candidates are unable to get their COVID-19 vaccination as a result of a medical exemption, they may be required to submit supporting documentation to establish that they are exempt from this requirement. 

The HFHT is committed to building a respectful, caring, equitable, and inclusive workplace where staff reflect the diversity of the communities that we serve. As such, we welcome applications from all qualified individuals including all equity-deserving groups. In addition, we are committed to accessibility and creating a barrier free hiring process in accordance with the Ontario Human Rights Code, and the AODA (Accessibility for Ontarians with Disabilities Act, 2005). Accommodation is available upon request at any point in the selection process by notifying the recruitment staff. 

Your Opportunity:

We are currently recruiting two full-time Social Workers to join our Interprofessional Primary Care team.

The Primary Care Social Worker is part of an interprofessional health team, providing biopsychosocial assessments and interventions for diverse populations. This role focuses on improving overall well-being by addressing social determinants of health, mental health concerns, and system navigation challenges. The Social Worker collaborates closely with patients, primary care providers, and community partners to enhance access to comprehensive, patient-centered care.

A Successful Candidate in This Role Will Have:

• Bachelor of Social Work (BSW) required; Master of Social Work (MSW) preferred.
• Membership in good standing with the Ontario College of Social Work and Social Service Workers.
• Possess professional liability insurance.
• Experience providing mental health and social work services in health care settings.
• Background supporting child, youth and families experiencing mental health and system barriers preferred.
• Experience working with multiple partners in Hamilton or other communities.
• Strong knowledge of social determinants of health and their impact on patient well-being.
• Experience working in interprofessional primary care teams.
• Health promotion experience preferred.
• Knowledge of relevant legislation (e.g., PHIPA, Mental Health Act, Child & Family Services Act).
  Strong understanding of Social Work Values and Ethics in clinical practice within healthcare settings.

Duties and Responsibilities:

• Conduct biopsychosocial assessments.
• Deliver evidence-based, patient-centered, short-term interventions for individuals, families, and groups.
• Develop care plans with patients, primary care providers, and interprofessional team members.
  Facilitate referrals to appropriate community and health services as needed.
• Provide case management as necessary.
• Support health promotion efforts to enhance outreach and patient outcomes.
• Develop and implement strategies to address the social determinants of health.
• Engage in outreach efforts to improve access to services for vulnerable populations.
• Work collaboratively with interprofessional health teams to optimize patient care.
• Assist patients in navigating complex health and social service systems, advocating to remove barriers to care.
• Support patient access to financial assistance programs, housing supports, food security initiatives, and employment resources.
• Educate team members and students on social work’s role and psychosocial patient issues.
• Staff are encouraged to act as a Field Instructor for social work students after one year of service (and five years of professional experience).
• Stay current with best practices, research, and legislation impacting social work in healthcare.
• Contribute to the development and evaluation of programs that enhance patient outcomes.
• Participate in team meetings, case discussions, and collaborative care planning.
• Engage in quality improvement initiatives to refine service delivery models.

***The above responsibilities are not to be considered all-inclusive.

Why join the HFHT?

Competitive Employee Value Proposition including, but not limited to:

• Multi Sector Pension Plan (MSPP)
• Extended health care benefits including health, dental, vision & critical Illness insurance
• Meaningful, purpose-based work
• 12 paid Stat holidays and one (1) extra float day
• Flexible work schedule
• Ongoing green initiatives

Summary

Classification: Union (CUPE)

Employee Class: Full-time (1.0 FTE x2)

Schedule: Monday-Friday

Date Available: ASAP

Salary: $78,855.54

Application Instructions:

Interested applicants please submit résumé and cover letter as one document using naming convention Last name, First name_Position via email: hr@hamiltonfht.ca

Note:

If successful in receiving a job offer with the Hamilton Family Health Team, new hires may be required to provide proof of full COVID-19 vaccination prior to start date as a condition of their employment. If successful candidates are unable to get their COVID-19 vaccination as a result of a medical exemption, they may be required to submit supporting documentation to establish that they are exempt from this requirement.

The HFHT is committed to building a respectful, caring, equitable, and inclusive workplace where staff reflect the diversity of the communities that we serve. As such, we welcome applications from all qualified individuals including all equity-deserving groups. In addition, we are committed to accessibility and creating a barrier free hiring process in accordance with the Ontario Human Rights Code, and the AODA (Accessibility for Ontarians with Disabilities Act, 2005). Accommodation is available upon request at any point in the selection process by notifying the recruitment staff.

Together, we do amazing things every day. 
Imagine a supportive employer, a career that fits your lifestyle, and many learning opportunities. With the Hamilton Family Health Team, you can have all of that, and more.  We work hard to create an innovative and diverse workplace that values the contributions of our employees.  No matter what your role, working with us is about making a difference – every day!

Your Opportunity: 
As a Mental Health Counsellor you will be part of the team in the fast-paced practices of family physicians. You will work collaboratively with other health professionals to provide comprehensive, accessible primary health care, honouring patient choice in how best care will be delivered (in-person, telephone, video).

In addition to providing excellent mental health assessments and treatment to primary care patients across the age span, you will support the mental health care capacity of the team.

Duties and Responsibilities

• Conducts a comprehensive assessment of individuals of all ages, couples and families referred by the family physician or other members of the health care team
• Provides evidence-based treatment/management of mental health
  problems
• Implements current best practice guidelines
• Monitors client goals and outcomes through ongoing assessment and documentation of treatment progress
• Responds to client telephone calls and provides telephone advice, where appropriate
• Consults with other members of the health care team involved in the care of clients
• Monitors and manages referrals from the family physician and other team members to ensure timely access to services
• Co-ordinates referrals and facilitates access to other health care providers and community programs and services, as appropriate
• Liaises and consults with community programs and services, as required
• Assists clients and their families in navigating the health care and/or social services system
• Acts as an advocate for clients and their families
• Involves clients in decisions about their own health including goal setting and treatment planning
• Aims to tailor services to the individual client or client group (including cultural sensitivity)
• Provides education to clients and families related to health promotion and the prevention of mental health problems
• Helps clients and families identify and appropriately use accurate, up-to-date mental health resources
• Promotes client self-management, development of registries and other components of chronic disease prevention and management (CDPM)
• Maintains clear, concise, accurate and timely documentation of clients’ care including appropriate use of electronic medical records
• Actively participates in program evaluation
• Completes documentation related to clients’ mental health (reports, forms, etc.)
• Participates in continuing education activities to maintain and enhance competence
• Performs other job functions as assigned

Do you… 

• Embrace opportunities to develop professionally in a progressive, collaborative, and highly engaged multi-disciplinary health team
• Understand and respond to the social determinants of health, working toward greater health equity
• Have an anti-oppressive practice, embracing the diversity of our community, including race, religion, culture, sexual orientation, and gender identity
• Appreciate the flexibility of providing telephone, video and in-person care, with potential to have a hybrid work in office/work from home schedule.

If so, we are looking for a future colleague who has… 

• Excellent clinical skills and minimum 3 years’ experience assessing and managing mental health problems commonly seen in primary care, working across the age span including children, youth, parents, couples and adults
• Formal training and experience in evidence-based treatments such as CBT, DBT, ACT, EFFT etc.
• Extensive mental health clinical training, generally acquired through the completion of post graduate studies (MSW,RN,BScN,CPMHN(C) or equivalent) and membership in a professional college

Proof of Covid 19 immunization and Criminal Records Check/Vulnerable Sector Screening

Why join the HFHT? 

• Multi-Sector Pension Plan
• Extended health care benefits including health, dental, vision & critical Illness insurance
• Generous professional development time and funding allocations
• Organizational commitment to work-life balance, including options for a hybrid work model

Summary: 
Classification: Mental Health Counsellor – Union
Primary Location: Hamilton, Ontario
FTE: 1.0 FTE
Employee Class: Full-Time
Date Available: ASAP
Salary: $78,855.54

Application Instructions: 
Interested applicants please submit résumé and cover letter by email: hr@hamiltonfht.ca 

Note: 
If successful in receiving a job offer with the Hamilton Family Health Team, new hires will be required to provide proof of full COVID-19 vaccination prior to start date as a condition of their employment. If successful candidates are unable to get their COVID-19 vaccination as a result of a medical exemption, they will be required to submit supporting documentation to determine if they are exempt from this requirement.

The HFHT is committed to building a respectful, caring, equitable, and inclusive workplace where staff reflect the diversity of the communities that we serve. As such, we welcome applications from all qualified individuals including all equity-deserving groups. In addition, we are committed to accessibility and creating a barrier free hiring process in accordance with the Ontario Human Rights Code, and the AODA (Accessibility for Ontarians with Disabilities Act, 2005). Accommodation is available upon request at any point in the selection process by notifying the recruitment staff.

Together, we do amazing things every day.

Imagine a supportive employer, a career that fits your lifestyle, and many learning opportunities. With the Hamilton Family Health Team, you can have all of that, and more.  We work hard to create an innovative and diverse workplace that values the contributions of our employees.  No matter what your role, working with us is about making a difference – every day!

Your Opportunity:

As a Primary Care Clinical Pharmacist, you will be part of the team in the fast-paced practices of family physicians. You will work collaboratively with other health professionals to provide comprehensive, accessible primary health care, honouring patient choice in how best care will be delivered (in-person, telephone, video). The HFHT is looking for a part-time Pharmacist who can work 24 hours a week. 

Pharmacists in the Hamilton Family Health Team (HFHT) aim to improve drug therapy outcomes using a collaborative care model that integrates pharmacists into the primary care team.

As a pharmacist working in this Family Health Team, you will:

•            Integrate into various family medicine group practices by collaborating with physicians, other health care professionals and patients to promote optimal, patient centered care

•            Provide individual patient assessments to identify, prevent, and resolve drug-related problems

•            Provide pharmaceutical consultation, pharmacotherapy monitoring, education/teaching and drug information

•            Support health promotion, disease prevention and chronic disease management

•            Develop the practice based on the needs of the FHT

To be eligible, you must:

• Have a Bachelor of Science degree in pharmacy or PharmD from a recognized university

• Be registered and in good standing in with the Ontario College of Pharmacists (Part A)

• Have completed a community or hospital residency or have equivalent clinical experience in either setting*

• Be able to work in an interdisciplinary team environment

• Be able to prioritize and be flexible in a very active work environment

• Demonstrate expertise in practicing pharmaceutical care, problem solving and critical thinking

*Additional training or credentialing in pharmacotherapy, evidence-based medicine or pharmaceutical care is considered an asset (e.g. Board of Pharmacy Specialties, Certified Diabetes Educator, ADAPTTEACH)

Why join the HFHT?

Competitive Employee Value Proposition including, but not limited to:

•              Healthcare of Ontario Pension (HOOPP)

•              Meaningful, purpose-based work

•              12 paid Stat holidays and one (1) extra float day

•              Flexible work schedule

•              Ongoing green initiatives

Summary

Classification: Non-Union

Primary Location: Hamilton

Employee Class: Regular Part-time; 0.6 FTE

Schedule: Monday-Friday

Date Available: ASAP

Application Instructions

Interested applicants please submit résumé and cover letter as one document using naming convention Last name, First name_Position via email: hr@hamiltonfht.ca.

We thank all applicants, however, only those selected for an interview will be contacted. 

Note: 

If successful in receiving a job offer with the Hamilton Family Health Team, new hires will be required to provide proof of full COVID-19 vaccination prior to start date as a condition of their employment. If successful candidates are unable to get their COVID-19 vaccination as a result of a medical exemption, they will be required to submit supporting documentation to determine if they are exempt from this requirement. 

The HFHT is committed to building a respectful, caring, equitable, and inclusive workplace where staff reflect the diversity of the communities that we serve. As such, we welcome applications from all qualified individuals including all equity-deserving groups. In addition, we are committed to accessibility and creating a barrier free hiring process in accordance with the Ontario Human Rights Code, and the AODA (Accessibility for Ontarians with Disabilities Act, 2005). Accommodation is available upon request at any point in the selection process by notifying the recruitment staff.  

Job Posting: Cyber Security Specialist (12-Month Contract)

Together, we do amazing things every day.
Imagine a supportive employer, a career that fits your lifestyle, and many learning opportunities. With the Hamilton Family Health Team, you can have all of that, and more. We work hard to create an innovative and diverse workplace that values the contributions of our employees. No matter what your role, working with us is about making a difference – every day!

Your Opportunity:

We are seeking an experienced and relationship-driven Cyber Security Specialist for a 12-month contract to lead cybersecurity risk assessments and practical risk mitigation planning across a network of affiliated community-based healthcare organizations.

This role works directly with individual physician offices and community partners to assess cybersecurity posture, and identify risks related to health information and operational systems, and develop tailored cybersecurity risk profiles with practical, cost-conscious mitigation strategies.

The ideal candidate combines strong cybersecurity expertise with a collaborative and pragmatic approach. Success in this role requires the ability to build trusted relationships, communicate technical risk in business terms, and develop achievable recommendations that reflect operational realities, organizational maturity, and budget limitations.

The Cyber Security Specialist will work closely with the IT Manager, Privacy Officer, affiliate site leadership, and external vendors and partners as required.

Roles and Responsibilities:

Cybersecurity Risk Assessment & Advisory

·        Conduct cybersecurity risk assessments across affiliated community and healthcare sites, including onsite reviews of technical, administrative, and physical safeguards

·        Evaluate cybersecurity controls, operational processes, and security practices related to the protection of health information, business systems, and operational continuity

·        Assess organizational risk exposure across confidentiality, integrity, and availability domains

·        Identify vulnerabilities, control gaps, operational risks, and areas requiring remediation while considering organizational size, technical maturity, and available resources

·        Develop site-specific cybersecurity risk profiles, including:

o   Risk ratings

o   Key findings

o   Prioritized recommendations

o   Practical remediation opportunities

Risk Mitigation & Practical Planning

·        Develop pragmatic, cost-conscious mitigation strategies tailored to smaller healthcare and community organizations with limited internal cybersecurity capacity

·        Recommend foundational cybersecurity controls and achievable remediation activities that materially reduce risk without requiring significant capital investment

·        Support the development of right-sized cybersecurity roadmaps aligned to operational priorities and risk exposure

·        Provide guidance on minimum cybersecurity standards, best practices, and governance expectations appropriate for community healthcare environments

·        Identify opportunities for shared services, standardization, and coordinated cybersecurity approaches across affiliated sites where feasible

Stakeholder Engagement & Relationship Management

·        Build strong working relationships with leadership, operational teams, technical staff, and external stakeholders across affiliated organizations

·        Work collaboratively with organizations operating under independent governance structures and varying levels of cybersecurity maturity

·        Understand operational impacts of recommendations, including workflow, staffing, and service delivery considerations

·        Act as a trusted cybersecurity advisor by balancing risk reduction with practical operational realities

·        Facilitate collaborative discussions to build alignment, trust, and shared accountability across participating organizations and educate on Cybersecurity principals ands best practices in which need to be adapted.

Reporting & Governance

·        Prepare clear, concise cybersecurity risk assessment reports and executive summaries for leadership and stakeholders

·        Present findings, recurring risk themes, and prioritized recommendations to both technical and non-technical audiences

·        Support the development of a consolidated cybersecurity risk view across affiliated organizations to inform strategic planning and prioritization

·        Track common risks, trends, remediation activities, and shared mitigation opportunities across the affiliate network

Working Conditions

·        Hybrid work model with regular onsite visits to affiliated healthcare and community partner locations

·        Travel across multiple locations is required

·        Must be comfortable working within varied technical, operational, and organizational environments

·        Valid driver’s license and reliable access to transportation required

Qualifications and Skills:

Experience:

·        5+ years of progressive experience in cybersecurity, information security, or IT risk management

·        Demonstrated experience conducting cybersecurity risk assessments and developing practical remediation plans

·        Experience supporting healthcare organizations, regulated environments, or health information systems strongly preferred

·        Experience working with smaller organizations, community-based providers, or multi-site environments considered an asset

·        Proven ability to balance cybersecurity best practices with operational and financial realities

Knowledge & Skills

·        Strong understanding of cybersecurity frameworks and control standards, including:

o   NIST Cybersecurity Framework (CSF)

o   CIS Controls

o   ISO 27001

·        Strong understanding of healthcare cybersecurity risks, privacy considerations, and protection of health information

·        Ability to assess cybersecurity risk across people, process, and technology domains

·        Excellent interpersonal and relationship-building skills

·        Strong communication skills with the ability to translate technical cybersecurity risk into clear, actionable business language

·        Strong analytical, documentation, and reporting capabilities

·        Practical, solutions-oriented mindset focused on sustainable and achievable risk reduction

Education & Certifications

·        Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or a related field

·        Relevant cybersecurity certifications considered an asset, including:

o   CISSP

o   CISM

o   CRISC

o   HCISPP

Contract Deliverables

By the end of the 12-month engagement, the Cyber Security Specialist will deliver:

·        Site-level cybersecurity risk assessments across affiliated organizations

·        Individualized cybersecurity risk profiles for participating sites

·        Prioritized and practical mitigation recommendations tailored to each organization

·        Consolidated cybersecurity risk summaries identifying:

o   Common themes

o   Shared risks

o   Strategic opportunities

·        Foundational cybersecurity recommendations appropriate for smaller, resource-constrained healthcare organizations

Why join the HFHT?

Competitive Employee Value Proposition including, but not limited to:
 Healthcare of Ontario Pension (HOOPP)
 Extended health care benefits including health, dental, vision & critical Illness insurance
 Meaningful, purpose-based work
 12 paid Stat holidays and one (1) extra float day
 Flexible work schedule
 Ongoing green initiatives

Summary
 Classification: Non-Union
 Primary Location: Hamilton
 Employee Class: Temporary Full Time (Up to 12 Months)
 Schedule: Monday-Friday
 Salary: $84,500 – $96,536

Application Instructions:
 Interested applicants please submit résumé and cover letter as one document using naming convention
 Last name, First name_Position via email: hr@hamiltonfht.ca

Note:
 If successful in receiving a job offer with the Hamilton Family Health Team, new hires will be required to provide proof of full COVID-19 vaccination prior to start date as a condition of their employment. If successful candidates are unable to get their COVID-19 vaccination as a result of a medical exemption, they will be required to submit supporting documentation to determine if they are exempt from this requirement.

Together, we do amazing things every day. 
Imagine a supportive employer, a career that fits your lifestyle, and many learning opportunities. With the Hamilton Family Health Team, you can have all of that, and more. We work hard to create an innovative and diverse workplace that values the contributions of our employees. No matter what your role, working with us is about making a difference – every day! 

Your Opportunity: 

We are seeking a skilled and motivated IT Systems Administrator to join our growing organization. This role is responsible for maintaining, supporting, and optimizing our IT infrastructure while contributing to strategic technology initiatives and digital transformation projects.

The ideal candidate will possess strong technical expertise across Microsoft 365, systems administration, networking, cybersecurity, virtualization, and end-user support. You will play a key role in ensuring the reliability, security, and performance of our technology environment while acting as an escalation resource for complex technical issues.

Roles and Responsibilities:

• Administer and support Microsoft 365 services including Exchange Online, SharePoint, Teams, Intune, and Entra ID (Azure AD)
• Manage and maintain server infrastructure, virtualization platforms, backups, and endpoint systems
• Monitor system health, performance, availability, and security across the organization
• Act as an escalation point for advanced technical issues and operational support requests
• Support infrastructure and cloud-related projects including migrations, deployments, and environment optimization
• Assist with cybersecurity initiatives including endpoint protection, vulnerability management, MFA, conditional access, and security monitoring
  Administer user accounts, permissions, licensing, and access controls
• Develop and maintain technical documentation, procedures, and disaster recovery processes
• Collaborate with internal teams and external vendors to ensure seamless IT operations
• Support VoIP and collaboration technologies including Microsoft Teams Phone and conferencing systems
• Participate in after-hours maintenance and occasional on-call support as required

Qualifications and Skills:

Required Qualifications

• 5+ years of hands-on experience in IT Systems Administration or Infrastructure Support
  Strong experience administering Microsoft 365 environments
• Experience with Windows Server administration and Active Directory
• Knowledge of virtualization technologies such as Hyper-V, VMware, or Proxmox
• Experience with networking concepts including routing, switching, VLANs, VPNs, and firewall management
• Familiarity with backup, disaster recovery, and business continuity practices
• Strong troubleshooting and problem-solving skills
  Excellent communication, organizational, and time management abilities
• Ability to work effectively in a fast-paced and evolving environment

Preferred Qualifications

• Microsoft certifications such as:
  -Microsoft 365 Administrator Expert -Azure Administrator Associate
  -Security Administrator Associate
• Experience with Microsoft Intune, Defender, Purview, and endpoint management
• Understanding of cybersecurity frameworks and best practices
• Experience in healthcare or regulated environments with knowledge of PHIPA compliance
• Familiarity with scripting and automation using PowerShell
• Experience supporting VoIP Telephony Systems
• Basic understanding of web technologies and integrations
• Experience with monitoring and RMM platforms

Why join the HFHT? 

Competitive Employee Value Proposition including, but not limited to: 
Healthcare of Ontario Pension (HOOPP) 
Extended health care benefits including health, dental, vision & critical Illness insurance 
Meaningful, purpose-based work 
12 paid Stat holidays and one (1) extra float day 
Flexible work schedule 
Ongoing green initiatives 

Summary 
Classification: Non-Union 
Primary Location: Hamilton 
Employee Class: 1.0 FTE Full-Time
Schedule: Monday-Friday 
Salary: $67,400 – $77,000.88

Application Instructions: 
Interested applicants please submit résumé and cover letter as one document using naming convention 
Last name, First name_Position via email: hr@hamiltonfht.ca 

Note: 
If successful in receiving a job offer with the Hamilton Family Health Team, new hires will be required to provide proof of full COVID-19 vaccination prior to start date as a condition of their employment. If successful candidates are unable to get their COVID-19 vaccination as a result of a medical exemption, they will be required to submit supporting documentation to determine if they are exempt from this requirement. 

Together, we do amazing things every day. 
Imagine a supportive employer, a career that fits your lifestyle, and many learning opportunities. With the Hamilton Family Health Team, you can have all of that, and more. We work hard to create an innovative and diverse workplace that values the contributions of our employees. No matter what your role, working with us is about making a difference – every day! 

Your Opportunity: 
As a HFHT Dietitian, you will be completing individual nutrition assessments, developing nutrition care plans and providing nutrition counselling for the management of conditions commonly seen in family practice including diabetes, obesity, cardiovascular disease, gastrointestinal disorders, disordered eating, bariatric care and other medical needs. You must have the proven ability to work effectively with patients, physicians and other health professionals in a fast-paced, dynamic team environment. Experience in group facilitation, motivational interviewing and additional languages are considered assets. 

The Hamilton Family Health Team is seeking 1 Registered Dietitian for a 0.6 FTE Part-Time position. The Hamilton Family Health Team is actively committed to creating a diverse and inclusive workplace and encourages applications from all qualified candidates. 

Roles and Responsibilities: 

• Provide medical nutrition therapy for chronic disease management and prevention identifying nutrition problems, assessing nutritional status of patients, developing nutrition care plans and evaluate and monitoring effectiveness of nutrition interventions 
• Conduct comprehensive nutrition assessments identifying stages of change, socio-economic and cultural factors impacting health behaviours 
• Utilize appropriate counselling techniques including motivational interviewing and cognitive behavior therapy. 
• Communicate nutrition care plans and debrief with primary care team members as needed
• Ensure ongoing nutritional care by maintaining complete and accurate client records, assessment notes and required correspondence, and by monitoring client progress on a regular basis. 
• Safeguard client records and assures confidentiality of client information. 
• Identify opportunities for quality improvement for nutrition services and interdisciplinary work. 
• Work together within RD group to create resources to enhance patient access to timely, evidence-based primary care nutrition. 
• Facilitate/co-facilitate groups with other staff of the FHT.
• Assist in the education of staff, students, volunteers and peer support workers and supervision of internship placements. 
• Maintain professional competence through participation in professional development activities and maintaining license to practice.
• Comply with all relevant HFHT policies, procedures, and protocols. 
  Other duties as required. 

Qualifications and Skills: 

• 4-year Bachelor of Science or Applied Science degree, majoring in Nutritional Sciences or Human Nutrition (or equivalent); completion of Dietitians of Canada accredited Dietetic
• Internship program or combined Master’s and Dietetic Internship program
• Good standing with the College of Dietitians of Ontario and possess professional liability insurance. 
• Certified Diabetes Educator (CDE) and Second language are an asset
• Minimum 2-3 years in a community based or clinical health service organization.
• Ability to provide medical nutrition therapy for a wide variety of issues commonly seen in family practice
• A good understanding of nutrition interventions for chronic disease management and evidence-based nutrition best practices
• Excellent interpersonal, nutrition counseling, and group facilitation skills
• Excellent verbal and written communication skills.
• Excellent time-management, documentation and organizational skills 
• Ability to work effectively within an interdisciplinary health care team, provide nutrition leadership and maintain excellent working relationships 
• Ability to maintain confidentiality in all matters 
• Ability and interest in precepting dietetic interns and Master students
• Familiarity with requirements of the College of Dietitians of Ontario, Regulated Health Professional Act 1991, Scope of Practice per The Dietetics Act 1991 and privacy legislation
• High level of competency with computers and information technology 
• Respects and values the diversity of communities and individuals 

The ideal RD candidate is an intuitive, adaptable, self-directed health professional with a passion for their work and a strong commitment to providing and improving team-based patient care. 

Why join the HFHT? 
Competitive Employee Value Proposition including, but not limited to: 
Healthcare of Ontario Pension (HOOPP) 
Extended health care benefits including health, dental, vision & critical Illness insurance 
Meaningful, purpose-based work 
12 paid Stat holidays and one (1) extra float day 
Flexible work schedule 
Ongoing green initiatives 

Summary 
Classification: Non-Union 
Primary Location: Hamilton 
Employee Class: Part Time 0.6 FTE  
Schedule: Monday-Friday 
Salary: $75,678.44 – 81,800 

Application Instructions: 
Interested applicants please submit résumé and cover letter as one document using naming convention 
Last name, First name_Position via email: hr@hamiltonfht.ca 

Note: 
If successful in receiving a job offer with the Hamilton Family Health Team, new hires will be required to provide proof of full COVID-19 vaccination prior to start date as a condition of their employment. If successful candidates are unable to get their COVID-19 vaccination as a result of a medical exemption, they will be required to submit supporting documentation to determine if they are exempt from this requirement. 

Together, we do amazing things every day.

Imagine a supportive employer, a career that fits your lifestyle, and many learning opportunities. With the Hamilton Family Health Team, you can have all of that, and more. We work hard to create an innovative and diverse workplace that values the contributions of our employees. No matter what your role, working with us is about making a difference – every day!

Your Opportunity:

The Registered Practical Nurse (RPN), Patient Attachment, is a mobile member of HFHT’s Attachment Team, working across all clinic sites to support the attachment of unattached and at-risk patients to primary care providers. This role is central to HFHT’s patient attachment strategy, functioning at the point of care to coordinate outreach, complete clinical onboarding, and facilitate warm connections between patients and their care teams.

The RPN is expected to travel between HFHT clinic sites on a regular basis and may work from various clinical and community settings. Work may include in-person, virtual, and telephone-based interactions. This position is a full-time role and will involve interactions with patients who may be experiencing social vulnerabilities. We are currently looking to hire 3 full time RPNs for HFHT’s Attachment Team.

Roles and Responsibilities:

Patient Outreach and Engagement

•       Conduct proactive outreach to unattached patients and those at risk of losing primary care access, via telephone, virtual platforms, or in-person visits.

•       Engage with patients in a trauma-informed, culturally responsive manner to support their connection to primary care.

•       Facilitate warm handoffs between patients, community partners, and care providers to support seamless attachment at the point of care.

•       Identify and address barriers to attachment, including social determinants of health, and connect patients to appropriate resources.

Clinical Onboarding and Chart Preparation

•       Initiate patient charts in the electronic medical record (EMR) upon attachment and complete initial patient profiles.

•       Gather and document patient medical history, family history, social history, and current medications.

•       Review and update immunization records

•       Complete screening tools and preventive care checklists as part of the patient onboarding process.

•       Prepare clinical summaries to support provider readiness for first patient visits.

Direct Patient Care

•       Conduct in-person, virtual, and telephone visits with patients as part of the attachment and onboarding process.

•       Perform nursing assessments within the RPN scope of practice, including vital signs, health history collection, and identification of urgent care needs.

•       Refer patients to appropriate providers or services when clinical concerns are identified during onboarding interactions.

Community and Partner Engagement

•       Build and maintain working relationships with community partners, social service agencies, and health system navigators to enable patient attachment.

•       Represent HFHT at community outreach events and community partner tables as needed.

•       Support point-of-care attachment initiatives in partnership with community-based organizations, including within priority equity communities.

•       Participate in care transitions and handoff processes for patients connecting from community settings to HFHT care.

Documentation and Quality

•       Maintain accurate, timely, and complete documentation in the EMR consistent with HFHT standards and professional obligations.

•       Contribute to data collection and tracking related to patient attachment outcomes and outreach activity.

•       Participate in quality improvement initiatives related to attachment, access, and patient experience.

•       Adhere to all HFHT policies, clinical protocols, and privacy legislation including PHIPA.

Teamwork and Collaboration

•       Work as an integrated member of the multi-site Attachment Team and broader interprofessional care teams.

•       Communicate effectively with clinic staff across sites to coordinate scheduling, patient flow, and handoffs.

•       Participate in team meetings, conferences, and practice development activities.

•       Support onboarding and knowledge sharing with new team members as required.

Qualifications and Skills:

•       Current registration in good standing with the College of Nurses of Ontario (CNO) as a Registered Practical Nurse.

•       Minimum two (2) years of clinical nursing experience, preferably in primary care, community health, or a similar ambulatory care setting.

•       Demonstrated experience with electronic medical records (experience with OSCAR Pro or PS Suites an asset).

•       Strong clinical assessment skills and the ability to work independently within the RPN scope of practice.

•       Experience in outreach, case coordination, or community health roles (preferred)

•       Experience working with unattached or marginalized patient populations, including those facing complex social circumstances (preferred)

Why join the HFHT?

Competitive Employee Value Proposition including, but not limited to:

·       Healthcare of Ontario Pension (HOOPP)

·       Extended health care benefits including health, dental, vision & critical Illness insurance

·       Meaningful, purpose-based work

·       12 paid Stat holidays and one (1) extra float day

·       Hybrid work schedule

·       Ongoing green initiatives

Summary

Classification: Non-Union

Primary Location: Hamilton

Employee Class: Full-Time 1.0 FTE (40 hours/week)

Schedule: Monday-Friday

Start Date: ASAP

Salary: $53,000 – $60,549.66

Application Instructions:

Interested applicants please submit résumé and cover letter as one document using naming convention

Last name, First name_Position via email: hr@hamiltonfht.ca

Note:
If successful in receiving a job offer with the Hamilton Family Health Team, new hires may be required to provide proof of full COVID-19 vaccination prior to start date as a condition of their employment. If successful candidates are unable to get their COVID-19 vaccination as a result of a medical exemption, they may be required to submit supporting documentation to establish that they are exempt from this requirement.

The HFHT is committed to building a respectful, caring, equitable, and inclusive workplace where staff reflect the diversity of the communities that we serve. As such, we welcome applications from all qualified individuals including all equity-deserving groups. In addition, we are committed to accessibility and creating a barrier free hiring process in accordance with the Ontario Human Rights Code, and the AODA (Accessibility for Ontarians with Disabilities Act, 2005). Accommodation is available upon request at any point in the selection process by notifying the recruitment staff.

Together, we do amazing things every day. 
Imagine a supportive employer, a career that fits your lifestyle, and many learning opportunities. With the Hamilton Family Health Team, you can have all of that, and more. We work hard to create an innovative and diverse workplace that values the contributions of our employees. No matter what your role, working with us is about making a difference – every day! 

Your Opportunity:  
The Hamilton Family Health Team is seeking applicants for one full-time Registered Practical Nurses at the Healthcare at Eva Rothwell Centre located at the Eva Rothwell Centre, 460 Wentworth Street North, a trusted community facility since 2004, where social and community programs complement the activities of the clinic. 

Duties and Responsibilities: 

• Chronic Disease Management Support 
  Assist in the monitoring and follow-up of patients with chronic conditions (e.g., diabetes, hypertension, COPD, heart failure) under the direction of the NP
• Perform clinical tasks including vital signs, point-of-care testing, wound care, and specimen collection
• Provide patient education on disease management, medications, and self-care strategies
• Support recall and follow-up processes for patients with complex chronic disease needs 

 
Preventive Care, Well-Woman, Well-Baby, and Prenatal Care 

• Support well-woman visits including routine health screening, Pap tests (as per scope and HFHT protocols), and reproductive health education
• Assist with well-baby and well-child visits including growth monitoring, developmental screening, and caregiver education
• Provide prenatal support including blood pressure monitoring, urinalysis, fundal height measurement, fetal heart rate auscultation, and prenatal education
• Administer vaccines according to Ontario immunization schedules and HFHT medical directives, including documentation and cold chain management
• Conduct immunization counselling and address vaccine hesitancy using evidence-informed approaches
• Support recall and reminder processes for overdue immunizations and preventive screening 

Care Coordination and Navigation 

• Assist patients in navigating health and social services, including referrals to specialist care, community agencies, and HFHT allied health providers
• Support warm handoffs between team members, including social work, dietetics, and community health workers
• Participate in care planning for high-complexity patients alongside the NP and interprofessional team
• Liaise with the Eva Rothwell Centre’s community programs to support integrated care

Clinical Administration and Triage 

• Conduct telephone and in-person triage, assess patient needs, and prioritize care in collaboration with the NP
• Manage patient flow and prepare patients for clinical encounters
• Follow-up on patient’s blood work and imaging results as per NP direction
• Maintain accurate, timely EMR documentation in accordance with CNO standards and HFHT policies
• Support medication management processes including prescription preparation and reconciliation tasks within RPN scope
• Contribute to quality improvement activities, including data collection and chart audits
• Responsible for ordering vaccines and clinical supplies, stocking clinical rooms, and sterilizing clinical tools 

 Qualifications and Skills:  

• Current registration in good standing with the College of Nurses of Ontario as a Registered Practical Nurse
• Completion of a recognized RPN diploma or nursing program
• Current Basic Life Support (BLS/CPR) certification
• Demonstrated commitment to equity-centered, trauma-informed, and culturally safe care
• Strong interpersonal communication skills with the ability to build trust with marginalized populations
• Experience with electronic medical records (Telus PS preferred) considered an asset  
   

Why join the HFHT? 

Competitive Employee Value Proposition including, but not limited to: 
Healthcare of Ontario Pension (HOOPP) 
Meaningful, purpose-based work 
12 paid Stat holidays and one (1) extra float day 
On-site parking  
Ongoing green initiatives 
 
Summary 
Classification: Non-Union 
Primary Location: Hamilton – Eva Rothwell Centre 
Employee Class: Full-Time 1.0 FTE  
Schedule: Monday – Friday  
Date Available: ASAP 
Salary: $53,000 – $60,549.66 
 
Application Instructions 
Interested applicants please submit résumé and cover letter as one document using naming convention Last name, First name_Position by email: hr@hamiltonfht.ca 

Note: 
If successful in receiving a job offer with the Hamilton Family Health Team, new hires may be required to provide proof of full COVID-19 vaccination prior to start date as a condition of their employment. If successful candidates are unable to get their COVID-19 vaccination as a result of a medical exemption, they may be required to submit supporting documentation to establish that they are exempt from this requirement. 

The HFHT is committed to building a respectful, caring, equitable, and inclusive workplace where staff reflect the diversity of the communities that we serve. As such, we welcome applications from all qualified individuals including all equity-deserving groups. In addition, we are committed to accessibility and creating a barrier free hiring process in accordance with the Ontario Human Rights Code, and the AODA (Accessibility for Ontarians with Disabilities Act, 2005). Accommodation is available upon request at any point in the selection process by notifying the recruitment staff. 

Together, we do amazing things every day. 

Imagine a supportive employer, a career that fits your lifestyle, and many learning opportunities. With the Hamilton Family Health Team, you can have all of that, and more. We work hard to create an innovative and diverse workplace that values the contributions of our employees. No matter what your role, working with us is about making a difference – every day! 

Your Opportunity:  
The Nurse Practitioner (NP) at the Eva Rothwell Centre is a full-scope primary care provider within Hamilton Family Health Team’s NP-led model at this equity-focused site. The NP holds an enrolled patient panel and is responsible for the full continuum of primary care delivery — from episodic and preventive care through to chronic disease management, care coordination, and patient advocacy — for a population experiencing significant health and social complexity. 

The NP practices in accordance with the College of Nurses of Ontario standards for the Extended Class, HFHT policies and procedures, and applicable Ontario legislation. 

Roles and Responsibilities: 

• Primary Care and Chronic Disease Management 
  Provide comprehensive, longitudinal primary care to an enrolled patient panel with a high burden of chronic and complex disease
• Diagnose, treat, and manage chronic conditions including but not limited to diabetes, hypertension, COPD, heart failure, chronic pain, and mental health conditions
• Develop and implement individualized care plans in collaboration with the patient and interprofessional team
• Conduct regular reviews of medications, investigations, and care goals for patients with multiple comorbidities
• Support patients in self-management, health literacy, and navigation of the health system 

Preventive Care, Well-Woman, Well-Baby, and Prenatal Care 

• Provide well-woman care including routine health screening, Pap tests, reproductive health counselling, and contraception management
• Deliver well-baby and well-child visits including growth and developmental surveillance, immunizations, and caregiver education
• Provide prenatal primary care including initial assessment, ongoing monitoring, prenatal education, and coordination with obstetric and midwifery services
• Administer and prescribe immunizations in accordance with Ontario immunization schedules, HFHT medical directives, and CNO standards
• Conduct proactive outreach and recall for overdue preventive screening and immunizations within the enrolled panel

Episodic and Urgent Care 

• Assess and manage acute and episodic presentations within NP scope, with appropriate escalation and referral
• Conduct telephone triage and same-day appointments in response to urgent patient needs
• Collaborate with the RPN and clinic team to manage patient flow and ensure timely, appropriate care

Care Coordination and Navigation 

• Lead care coordination for high-complexity patients, facilitating communication across HFHT team members, specialists, and community partners
• Initiate and participate in interprofessional care conferences and case reviews
• Facilitate warm handoffs to social work, dietetics, pharmacy, community health workers, and Eva Rothwell Centre community programming
• Support patients in accessing housing, income supports, legal services, and other social determinants resources in collaboration with the social medicine team 
• Serve as a clinical point of contact for community partners including the Eva Rothwell Centre, Thrive Group, and McMaster University research collaborators

Documentation and Quality 

• Maintain accurate, timely, and complete EMR documentation in accordance with CNO standards and HFHT policies
• Participate in quality improvement activities including chart audits, data collection, and QI project implementation
• Contribute to the development and review of clinical protocols, medical directives, and care pathways relevant to the Eva Rothwell population
• Support students, learners, and new team members as appropriate 

 
Qualifications and Skills:  

• Current registration in good standing with the College of Nurses of Ontario in the Extended Class (NP-EC or NP-PHC)
• Master’s degree in Nursing or recognized NP education program 
• Current Basic Life Support (BLS/CPR) certification
• Demonstrated experience or commitment to equity-centered, trauma-informed, and culturally safe primary care
• Strong clinical reasoning, independent decision-making, and comfort with diagnostic and prescribing scope
• Excellent interpersonal and communication skills, with the ability to build trust with patients experiencing significant social and health complexity

Experience with electronic medical records (Telus PS Suite preferred) considered an asset 
 
Why join the HFHT? 
Competitive Employee Value Proposition including, but not limited to:

• Healthcare of Ontario Pension (HOOPP)
• Extended health care benefits including health, dental, vision & critical Illness insurance
• Meaningful, purpose-based work
• 12 paid Stat holidays and one (1) extra float day 
• On-site parking 

Ongoing green initiatives 
 
Summary 
Classification: Non-Union 
Primary Location: Hamilton – Eva Rothwell Centre 
Employee Class: Full-Time 1.0 FTE  
Schedule: Monday – Friday  
Date Available: ASAP 
Salary: $125,000 – $142,805.79 

Application Instructions 
Interested applicants please submit résumé and cover letter as one document using naming convention Last name, First name_Position by email: hr@hamiltonfht.ca 

Note: 
If successful in receiving a job offer with the Hamilton Family Health Team, new hires may be required to provide proof of full COVID-19 vaccination prior to start date as a condition of their employment. If successful candidates are unable to get their COVID-19 vaccination as a result of a medical exemption, they may be required to submit supporting documentation to establish that they are exempt from this requirement. 

The HFHT is committed to building a respectful, caring, equitable, and inclusive workplace where staff reflect the diversity of the communities that we serve. As such, we welcome applications from all qualified individuals including all equity-deserving groups. In addition, we are committed to accessibility and creating a barrier free hiring process in accordance with the Ontario Human Rights Code, and the AODA (Accessibility for Ontarians with Disabilities Act, 2005). Accommodation is available upon request at any point in the selection process by notifying the recruitment staff. 

Your Opportunity:

As a strategic Human Resources Advisor, you will align human resources strategies with the organization’s vision and strategic priorities. You will lead and support the execution of HR programs including employee relations, employee engagement, total rewards, talent acquisition and employee retention; serve as a coach to people leaders; and provide advice and support to people leaders and staff on HR policies, procedures, and employment law.

Roles and Responsibilities:

• Manage talent acquisition for your client group with a hands-on approach. Scan recruitment processes through an EDI lens, providing advice and guidance to hiring managers as required, proactively make recommendations for process improvements.
• Provide guidance and coaching to leaders on employee relations and conflict resolution, escalating when necessary.
• Provide advice and guidance to staff on employment issues.
• Respond to inquiries from staff and people leaders and escalate, as necessary.
• Administer benefits and compensation programs. Analyze trends and propose competitive total rewards package to enhance the employee value proposition.
• Manage employee records and HR data.
• Apply understanding of HFHT policies, employment law, and other regulations.
• Identify training needs, develop and deliver training programs, as required.
• Champion an inclusive, values-based culture. Lead by example and model behaviors that are consistent with ‘Our Way of Being’.
• Other duties as assigned.

Qualifications and Skills:

• Minimum of 3-5 years’ experience as an HR Advisor, preferably in healthcare.
• Bachelor’s degree in human resources management or a related field; CHRP/CHRL designation.
• Demonstrated ability to be an influential and credible leader who proactively provides support, follow-up, and execution to ensure results are achieved.
• Excellent verbal and written communication skills; able to adapt communication style within all levels of the organization.
• Excellent time-management, documentation and organizational skills.
• Demonstrated ability to manage ambiguity and work in a rapidly changing, complex work environment.
• Ability to travel to different practices and hub sites within and around Hamilton.
• Ability to maintain confidentiality in all matters.
• Detail oriented with a high degree of accuracy.
• High level of competency with computers and information technology.
• Respects and values the diversity of communities and individuals.

The ideal candidate is a self-motivated, resourceful, critical thinker who enjoys working in a collaborative team environment, builds trusting relationships, executes on deliverables and can create and implement HR strategies that add value to the HFHT.

Why join the HFHT?

Competitive Employee Value Proposition including, but not limited to:

• Healthcare of Ontario Pension (HOOPP)
• Extended health care benefits including health, dental, vision & critical Illness insurance
• Meaningful, purpose-based work
• 12 paid Stat holidays and one (1) extra float day
• Hybrid work schedule
• Ongoing green initiatives

Summary

Classification: Non-Union

Primary Location: Hamilton; Hybrid work

Employee Class: up to 1.0 FTE

Schedule: Monday-Friday

Date Available: July 2026

Pay Range: $67,400 to $77,000 per annum

Application Instructions:

Interested applicants please submit résumé and cover letter as one document using naming convention

Last name, First name_Position via email: hr@hamiltonfht.ca