81% of physicians (N=131) completed a Digital Health Assessment over a 3-month period in 2025. These are the findings from that assessment.
Key Takeaways:
The core digital health tools widely adopted are Ocean eReferral, Ontario Laboratories Information System (OLIS), and Health Report Manager (HRM).
The biggest gaps: improving My Practice Report and Screening Activity Report use and fixing connectivity issues (Clinical Connect, DHDR-EMR integration).
Looking to implement a new digital tool in your practice, or have questions about the report? Contact your Quality Improvement Decision Support Specialist (QIDSS).
High Adoption:
Ocean eReferral
- 99% adoption rate among surveyed physicians.
- Smoother, safer referrals.
- HFHT centralized services use eReferral exclusively.
- Provincial and local push for specialists to adopt Ocean.
Ontario Laboratories Information System (OLIS)
- 98% adoption rate among surveyed physicians.
- Fastest path to lab results and access to new patient information.
Health Report Manager (HRM)
- 94% adoption rate among surveyed physicians.
- High use despite duplicate reports.
- Time saved vs. hospital phone calls/paper.
Opportunities for Efficiency / Low Utilization:
Health Report Manager (HRM)
- Duplicate reports.
My Practice Report
- 72% adoption rate but only 35% use the report.
- 37% have it but are not acting on the data.
Screening Activity Report (SAR)
- 94% adoption rate.
- 31% have access to the data but are not using it.
Clinical Connect
- 81% adoption rate.
- 19% have access but aren’t using it.
- The QI team identified a pocket of access/connectivity issues and have reduced this number to 15%
High Interest:
Digital Health Drug Repository (DHDR)
- 48% interested.
- High proportion of Telus PS users are waiting for DHDR integration.
AI Scribe
- 22% interested.
- 36% already using AI Scribe.
- Since the time of assessment, multiple provincial pilot projects have been made available to primary care providers.
Check In Kiosks
- 18% interested.
- 12% of practices already have a check in kiosk.
Next Steps:
Digital Health Drug Repository (DHDR)
- Collaborate with Ontario MD and Telus to understand timelines around integration.
- Clear communication to practices is needed.
Health Report Manager (HRM)
- Connect with Local Delivery Unit (LDU) lead.
- Advocate for Provincial HRM recommendations to be adopted by local hospitals.
My Practice Report / Screening Activity Report (SAR)
- Root cause analysis to understand barriers to actioning the data.
Check In Kiosks
- QI Team to explore further with vendors and connect vendors to individual practices.
Digital Health Tools Adoption
| Digital Health Tool | Have and using | Have but not using | Interested In |
| AI Scribe | 36% | 0% | 22% |
| Appt. Reminders | 72% | 2% | 5% |
| Check in Kiosk | 12% | 7% | 18% |
| Clinical Connect | 62% | 19% | 5% |
| DHDR | 15% | 7% | 48% |
| eConsult | 79% | 11% | 2% |
| eForms | 53% | 6% | 8% |
| EMR Toolkits | 82% | 3% | 11% |
| eReferral | 99% | 1% | 0% |
| HRM | 94% | 2% | 0% |
| My Practice Report | 35% | 37% | 16% |
| OAB | 65% | 1% | 4% |
| OLIS | 98% | 0% | 0% |
| OTN | 56% | 19% | 0% |
| Secure Messaging | 67% | 5% | 2% |
| PrescribeIT | 63% | 8% | 5% |
| SAR | 63% | 31% | 2% |
| Unsecure Email | 68% | 5% | 0% |
| Virtual Visits | 93% | 5% | 0% |
| Website | 50% | 2% | 10% |
| Smart Inbox | 3% | 0% | 13% |