Patient Feedback
We’d love to hear from you!
Your experience at the Hamilton Family Health Team (HFHT) is important to us. Consider sharing your care experience so that we can continue to serve our community in the best way possible. Was a staff member especially helpful? Are there areas for improvement? Your compliments and feedback remind us why we work hard every day.
Three options:
You can use any or all of these avenues to provide feedback on your care.
Option 1: Speak with a member of your healthcare team
Your care team knows you best and can address your feedback right away.
Option 2: Contact the HFHT Patient Experience Office
Get in touch with our team, who will follow the patient feedback process below.
Option 3: Fill out the Patient Experience Survey
Provide anonymous feedback on your experience.
Patient Feedback Process
Patients and their care partners are encouraged to share feedback with their care providers. This allows for direct communication and problem-solving. However, some people may feel more comfortable sharing their feedback with someone outside their care team. In such cases, the HFHT Patient Relations & Experience Office can help you. Contact us at the information below or fill out our contact form.
Please do not send personal health information to this address. Any questions related to your health should go directly to your healthcare provider.
Our Patient Experience team will listen, respond with privacy and respect, and work with you and your care team to address your feedback. They will work with you to address your concerns and inform you of the steps taken to resolve the issue. Here’s what happens when you share feedback with Patient Relations:
Step 1: Acknowledgement
We’ll contact you within two business days to acknowledge receiving your feedback and gather more information.
Step 2: Documentation & Consent
We securely document your feedback, and seek your consent to speak to your care providers.
Step 3: Collaboration
We’ll work directly with you to develop a plan to address your feedback, and if we have your consent, we also collaborate with your care providers.
Step 4: Follow-up
We complete any follow-up actions that were identified within thirty business days and keep you informed if it takes longer.
Step 5: Closing the Loop
We contact you to close the loop and ensure your concerns have been addressed.
Step 6: Learning
We share data about trends and patterns with care providers and leaders for organizational learning and quality improvement purposes.