Patient and Family Advisory Group

In 2019, the HFHT made a commitment to form a Patient and Family Advisory Group (PFG) to make sure that the voices of patients and families are heard, considered and included in patient care. The group gives patients an opportunity to share their experiences, insights and opinions with a goal of improving care to better meet the needs of patients and families (Patient-Centred Care).

Practice Highlight: Core Care Family Health Team

The Hamilton Family Health Team partners with over 160 family physicians at more than 90 practice sites across the Greater Hamilton Area. One of our practice sites, Core Care Family Health Team, speaks to their committment to patient-centred care as their two founding physicians enter into retirement.

Dr. Jean Mullens and Dr. Brenda Copps founded their family medicine practice in 1986, shortly after reconnecting following medical school. United by a shared passion for helping others and improving access to care, they built a clinic rooted in compassion, collaboration, and a deep commitment to the Hamilton community. As early champions of team-based care, they helped pave the way for what would become the Core Care Family Health Team—now home to four family physicians, two physician assistants, and a dedicated team of ten staff. As proud members of the Hamilton Family Health Team, we continue to provide high-quality, patient-centered care that reflects the values they’ve lived by for over 40 years. While their upcoming retirement will leave a meaningful gap, we remain committed to carrying their vision forward and continuing to serve our community with the same heart and dedication.  

Patient Experience Week 2024

Practice Spotlight Award

Congratulations to Dr. Hadcock and Dr. Stein’s practice team for winning the 2024 Practice Spotlight Award!

What their patients say:

“I am always valued there and I always feel safe, from making an appointment on the phone to being taken care of in the room.”

“The whole team is incredible, and I am so lucky and grateful to be part of their roster.”

“Every person is clearly dedicated to patient care and makes every interaction a warm and welcoming experience. They are kind, caring, professional and I can’t speak highly enough of the entire staff.”

I am the Patient Experience

For Patient Experience Week 2024, our theme was “I am the Patient Experience” – recognizing that all of us – staff, family physicians, and practice staff – are part of creating the best possible experience for our patients.