Practice Facilitator

Together, we do amazing things every day.

Imagine a supportive employer, a career that fits your lifestyle, and many learning opportunities. With the Hamilton Family Health Team, you can have all of that, and more.  We work hard to create an innovative and diverse workplace that values the contributions of our employees.  No matter what your role, working with us is about making a difference – every day!

Your Opportunity:

The Practice Facilitator drives transformation and continuous improvement within the Hamilton Family Health Team (HFHT) and affiliated practices. Reporting to the Manager, Quality & Professional Practice, this role focuses on improvements incorporating patient safety, patient centeredness, effectiveness, timeliness, efficiency and equity. The position plays a critical role in enabling primary care advancement in line with Ontario Health priorities, including the Primary Care Attachment Teams (PCATs), access to team-based care, and equity of care delivery. The Practice Facilitator will act as a change agent, quality coach, and system connector for primary care practices.

Roles and Responsibilities:

Primary Care Integration

• Support the implementation of expanding interprofessional primary care teams by focusing on change management with internal staff, practice teams and external partners
• Facilitate change management processes that improve timely access to care, continuity and team functioning with all team members (physicians, practice staff and integrated health professionals)
• Enable panel management and population health strategies to close care gaps and enhance health equity (e.g. cancer screening, chronic disease registries)
• Collaborate with organizational leaders and external partners to ensure alignment with provincial goals for access, attachment and integrated primary care delivery

Quality & Performance Improvement

• Build QI capability among clinicians and staff using proven methodologies (IHI Model for Improvement)
• Lead and enable QI initiatives at the practice, program and organizational levels, including data analysis, goal setting and measurement
• Translate system-level metrics (e.g. QIP indicators, patient access data) into actionable local strategies in collaboration with Quality Improvement Decision Support Specialist
• Support mandatory reporting to Ontario Health and the implementation of performance measurement frameworks
• Utilize continuous feedback mechanisms to evaluate and refine practice improvement efforts

Patient Experience

• Facilitate initiatives that improve relational and operational aspects of patient experience, including appointment access, communication and continuity
• Use patient-report experience measures and outcomes (PREMs and PROMs) to inform service design and practice improvements
• Promote a culture of patient partnerships, implementing patient-centred models and co-design approaches in organizational improvement projects and within practice teams
• Engage with project and practice teams to utilize data to co-develop strategies that reduce barriers to equitable access to care

Resource Optimization

• Help teams optimize their use of interprofessional resources, ensuring the right care is delivered by the right provider at the right time
• Guide practices in using EMR data to prioritize care delivery and manage patient complexity
• Align improvement efforts with organizational resource planning, including system navigation supports and digital health tools

Leadership

• Act as a trusted advisor and coach to practice teams, physician leaders and managers
• Foster cross-practice collaboration and shared learning to accelerate system-level improvements
• Represent HFHT in collaborative tables and Ontario Health initiatives related to quality, access and health system transformation
• Model equity-informed leadership and embed system thinking, cultural humility and patient centered care into all activities

Education and Experience:

• Undergraduate degree in a health related or quality discipline (graduate education preferred)
• Minimum 5 years’ experience in primary care of health system transformation
• Knowledge of primary care landscape and systems in Ontario
• Certification or training in QI (Lean Six Sigma Green Belt, IHI QI Certificate preferred)
• Project management training and/or equivalent experience is considered an asset
• Proficiency with EMRs (Telus PS preferred), health data tools and Microsoft Office Suite
• Demonstrated experience in facilitation, relationship-building and change coaching
• Valid driver’s licence and access to reliable transportation for travel to affiliated sites

Knowledge and Skills

• Ability to facilitate and guide groups through QI processes, practice change discussion and coach clinical teams while applying QI tools, as required
• Skilled in analyzing data, interpreting trends and communicating insights to drive action
• Excellent verbal and written communication skills to engage diverse stakeholders, including physicians, staff and system partners
• Strong interpersonal skills to build trust, credibility and collaboration across organizational and practice settings
• Ability to assess complex situations, identify root causes and co-develop creative, evidence-based solutions
• Able to pivot quickly in response to emerging needs or evolving health system priorities
• Demonstrate sensitivity to diversity, cultural values and health equity in team-based care

Why join the HFHT?

Competitive Employee Value Proposition including, but not limited to:

•    Healthcare of Ontario Pension (HOOPP)

•    Extended health care benefits including health, dental, vision & critical Illness insurance

•    Meaningful, purpose-based work

•    12 paid Stat holidays and one (1) extra float day

•    Flexible work schedule

•    Ongoing green initiatives

Summary

Classification: Non-Union

Primary Location: Hamilton; Hybrid Work

Employee Class: Full-Time; 40hrs/week

Schedule: Monday-Friday; 8hrs/day

Salary: $77,000 – $92,400

This posting is for an existing vacancy.

Application Instructions:

Interested applicants please submit résumé and cover letter as one document using naming convention Last name, First name_Position by email: hr@hamiltonfht.ca

Note:

If successful in receiving a job offer with the Hamilton Family Health Team, new hires may be required to provide proof of full COVID-19 vaccination prior to start date as a condition of their employment. If successful candidates are unable to get their COVID-19 vaccination as a result of a medical exemption, they may be required to submit supporting documentation to establish that they are exempt from this requirement.

The HFHT is committed to building a respectful, caring, equitable, and inclusive workplace where staff reflect the diversity of the communities that we serve. As such, we welcome applications from all qualified individuals including all equity-deserving groups. In addition, we are committed to accessibility and creating a barrier free hiring process in accordance with the Ontario Human Rights Code, and the AODA (Accessibility for Ontarians with Disabilities Act, 2005). Accommodation is available upon request at any point in the selection process by notifying the recruitment staff.