Together, we do amazing things every day.

Imagine a supportive employer, a career that fits your lifestyle, and many learning opportunities. With the Hamilton Family Health Team, you can have all of that, and more. We work hard to create an innovative and diverse workplace that values the contributions of our employees. No matter what your role, working with us is about making a difference – every day!

Your Opportunity:

We are looking for a highly organized and collaborative Project Coordinator to support the delivery of HFHT’s primary care integration and quality improvement initiatives. If you thrive on keeping projects on track, bringing clarity to complex work, and ensuring teams have the information and support they need to succeed — this is the role for you.

Roles and Responsibilities:

•        Maintain project plans, schedules, action logs, and status dashboards across PCAT, team-based care expansion, and other strategic initiatives.

•        Coordinate meetings and working groups — scheduling, agenda preparation, minute-taking, and action item follow-up.

•        Prepare professional reports, presentations, and briefing materials for internal and external audiences, including Ontario Health.

•        Support data collection, compilation, and reporting for project activities.

•        Monitor timelines and proactively flag risks or delays to the Project Manager or Senior Director.

•        Maintain organized, accessible project documentation using HFHT’s shared platforms.

•        Support logistics for patient, community, and stakeholder engagement activities.

Qualifications and Skills:

•        Undergraduate degree or diploma in a health-related field, project management, or business administration; equivalent experience considered.

•        Minimum 2–3 years of project coordination or administrative support experience, ideally in healthcare or a community health setting.

•        Exceptional organizational skills and ability to manage multiple priorities with accuracy and care.

•        Proficiency in Microsoft Office and collaboration tools (e.g., SharePoint, MS Teams, Planner); project management software experience an asset.

•        Strong written and verbal communication skills and a proactive, professional approach.

•        Familiarity with primary care or Ontario Health Team environments is a strong asset.

•        Commitment to patient-centered care, equity, and continuous improvement.

Why join the HFHT?

Competitive Employee Value Proposition including, but not limited to:

Healthcare of Ontario Pension (HOOPP)
Extended health care benefits including health, dental, vision & critical Illness insurance
Meaningful, purpose-based work
12 paid Stat holidays and one (1) extra float day
Hybrid work schedule
Ongoing green initiatives

Summary

Classification: Non-Union

Primary Location: Hamilton

Employee Class: Full Time 1.0 FTE

Schedule: Monday-Friday

Start Date: ASAP

Salary: $67,400 – $77,000.88

Application Instructions:

Interested applicants please submit résumé and cover letter as one document using naming convention

Last name, First name_Position via email: hr@hamiltonfht.ca

Note:
If successful in receiving a job offer with the Hamilton Family Health Team, new hires may be required to provide proof of full COVID-19 vaccination prior to start date as a condition of their employment. If successful candidates are unable to get their COVID-19 vaccination as a result of a medical exemption, they may be required to submit supporting documentation to establish that they are exempt from this requirement.

The HFHT is committed to building a respectful, caring, equitable, and inclusive workplace where staff reflect the diversity of the communities that we serve. As such, we welcome applications from all qualified individuals including all equity-deserving groups. In addition, we are committed to accessibility and creating a barrier free hiring process in accordance with the Ontario Human Rights Code, and the AODA (Accessibility for Ontarians with Disabilities Act, 2005). Accommodation is available upon request at any point in the selection process by notifying the recruitment staff.

Job Posting: Cyber Security Specialist (12-Month Contract)

Together, we do amazing things every day.
Imagine a supportive employer, a career that fits your lifestyle, and many learning opportunities. With the Hamilton Family Health Team, you can have all of that, and more. We work hard to create an innovative and diverse workplace that values the contributions of our employees. No matter what your role, working with us is about making a difference – every day!

Your Opportunity:

We are seeking an experienced and relationship-driven Cyber Security Specialist for a 12-month contract to lead cybersecurity risk assessments and practical risk mitigation planning across a network of affiliated community-based healthcare organizations.

This role works directly with individual physician offices and community partners to assess cybersecurity posture, and identify risks related to health information and operational systems, and develop tailored cybersecurity risk profiles with practical, cost-conscious mitigation strategies.

The ideal candidate combines strong cybersecurity expertise with a collaborative and pragmatic approach. Success in this role requires the ability to build trusted relationships, communicate technical risk in business terms, and develop achievable recommendations that reflect operational realities, organizational maturity, and budget limitations.

The Cyber Security Specialist will work closely with the IT Manager, Privacy Officer, affiliate site leadership, and external vendors and partners as required.

Roles and Responsibilities:

Cybersecurity Risk Assessment & Advisory

·        Conduct cybersecurity risk assessments across affiliated community and healthcare sites, including onsite reviews of technical, administrative, and physical safeguards

·        Evaluate cybersecurity controls, operational processes, and security practices related to the protection of health information, business systems, and operational continuity

·        Assess organizational risk exposure across confidentiality, integrity, and availability domains

·        Identify vulnerabilities, control gaps, operational risks, and areas requiring remediation while considering organizational size, technical maturity, and available resources

·        Develop site-specific cybersecurity risk profiles, including:

o   Risk ratings

o   Key findings

o   Prioritized recommendations

o   Practical remediation opportunities

Risk Mitigation & Practical Planning

·        Develop pragmatic, cost-conscious mitigation strategies tailored to smaller healthcare and community organizations with limited internal cybersecurity capacity

·        Recommend foundational cybersecurity controls and achievable remediation activities that materially reduce risk without requiring significant capital investment

·        Support the development of right-sized cybersecurity roadmaps aligned to operational priorities and risk exposure

·        Provide guidance on minimum cybersecurity standards, best practices, and governance expectations appropriate for community healthcare environments

·        Identify opportunities for shared services, standardization, and coordinated cybersecurity approaches across affiliated sites where feasible

Stakeholder Engagement & Relationship Management

·        Build strong working relationships with leadership, operational teams, technical staff, and external stakeholders across affiliated organizations

·        Work collaboratively with organizations operating under independent governance structures and varying levels of cybersecurity maturity

·        Understand operational impacts of recommendations, including workflow, staffing, and service delivery considerations

·        Act as a trusted cybersecurity advisor by balancing risk reduction with practical operational realities

·        Facilitate collaborative discussions to build alignment, trust, and shared accountability across participating organizations and educate on Cybersecurity principals ands best practices in which need to be adapted.

Reporting & Governance

·        Prepare clear, concise cybersecurity risk assessment reports and executive summaries for leadership and stakeholders

·        Present findings, recurring risk themes, and prioritized recommendations to both technical and non-technical audiences

·        Support the development of a consolidated cybersecurity risk view across affiliated organizations to inform strategic planning and prioritization

·        Track common risks, trends, remediation activities, and shared mitigation opportunities across the affiliate network

Working Conditions

·        Hybrid work model with regular onsite visits to affiliated healthcare and community partner locations

·        Travel across multiple locations is required

·        Must be comfortable working within varied technical, operational, and organizational environments

·        Valid driver’s license and reliable access to transportation required

Qualifications and Skills:

Experience:

·        5+ years of progressive experience in cybersecurity, information security, or IT risk management

·        Demonstrated experience conducting cybersecurity risk assessments and developing practical remediation plans

·        Experience supporting healthcare organizations, regulated environments, or health information systems strongly preferred

·        Experience working with smaller organizations, community-based providers, or multi-site environments considered an asset

·        Proven ability to balance cybersecurity best practices with operational and financial realities

Knowledge & Skills

·        Strong understanding of cybersecurity frameworks and control standards, including:

o   NIST Cybersecurity Framework (CSF)

o   CIS Controls

o   ISO 27001

·        Strong understanding of healthcare cybersecurity risks, privacy considerations, and protection of health information

·        Ability to assess cybersecurity risk across people, process, and technology domains

·        Excellent interpersonal and relationship-building skills

·        Strong communication skills with the ability to translate technical cybersecurity risk into clear, actionable business language

·        Strong analytical, documentation, and reporting capabilities

·        Practical, solutions-oriented mindset focused on sustainable and achievable risk reduction

Education & Certifications

·        Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or a related field

·        Relevant cybersecurity certifications considered an asset, including:

o   CISSP

o   CISM

o   CRISC

o   HCISPP

Contract Deliverables

By the end of the 12-month engagement, the Cyber Security Specialist will deliver:

·        Site-level cybersecurity risk assessments across affiliated organizations

·        Individualized cybersecurity risk profiles for participating sites

·        Prioritized and practical mitigation recommendations tailored to each organization

·        Consolidated cybersecurity risk summaries identifying:

o   Common themes

o   Shared risks

o   Strategic opportunities

·        Foundational cybersecurity recommendations appropriate for smaller, resource-constrained healthcare organizations

Why join the HFHT?

Competitive Employee Value Proposition including, but not limited to:
 Healthcare of Ontario Pension (HOOPP)
 Extended health care benefits including health, dental, vision & critical Illness insurance
 Meaningful, purpose-based work
 12 paid Stat holidays and one (1) extra float day
 Flexible work schedule
 Ongoing green initiatives

Summary
 Classification: Non-Union
 Primary Location: Hamilton
 Employee Class: Temporary Full Time (Up to 12 Months)
 Schedule: Monday-Friday
 Salary: $84,500 – $96,536

Application Instructions:
 Interested applicants please submit résumé and cover letter as one document using naming convention
 Last name, First name_Position via email: hr@hamiltonfht.ca

Note:
 If successful in receiving a job offer with the Hamilton Family Health Team, new hires will be required to provide proof of full COVID-19 vaccination prior to start date as a condition of their employment. If successful candidates are unable to get their COVID-19 vaccination as a result of a medical exemption, they will be required to submit supporting documentation to determine if they are exempt from this requirement.

Together, we do amazing things every day. 
Imagine a supportive employer, a career that fits your lifestyle, and many learning opportunities. With the Hamilton Family Health Team, you can have all of that, and more. We work hard to create an innovative and diverse workplace that values the contributions of our employees. No matter what your role, working with us is about making a difference – every day! 

Your Opportunity: 

We are seeking a skilled and motivated IT Systems Administrator to join our growing organization. This role is responsible for maintaining, supporting, and optimizing our IT infrastructure while contributing to strategic technology initiatives and digital transformation projects.

The ideal candidate will possess strong technical expertise across Microsoft 365, systems administration, networking, cybersecurity, virtualization, and end-user support. You will play a key role in ensuring the reliability, security, and performance of our technology environment while acting as an escalation resource for complex technical issues.

Roles and Responsibilities:

• Administer and support Microsoft 365 services including Exchange Online, SharePoint, Teams, Intune, and Entra ID (Azure AD)
• Manage and maintain server infrastructure, virtualization platforms, backups, and endpoint systems
• Monitor system health, performance, availability, and security across the organization
• Act as an escalation point for advanced technical issues and operational support requests
• Support infrastructure and cloud-related projects including migrations, deployments, and environment optimization
• Assist with cybersecurity initiatives including endpoint protection, vulnerability management, MFA, conditional access, and security monitoring
  Administer user accounts, permissions, licensing, and access controls
• Develop and maintain technical documentation, procedures, and disaster recovery processes
• Collaborate with internal teams and external vendors to ensure seamless IT operations
• Support VoIP and collaboration technologies including Microsoft Teams Phone and conferencing systems
• Participate in after-hours maintenance and occasional on-call support as required

Qualifications and Skills:

Required Qualifications

• 5+ years of hands-on experience in IT Systems Administration or Infrastructure Support
  Strong experience administering Microsoft 365 environments
• Experience with Windows Server administration and Active Directory
• Knowledge of virtualization technologies such as Hyper-V, VMware, or Proxmox
• Experience with networking concepts including routing, switching, VLANs, VPNs, and firewall management
• Familiarity with backup, disaster recovery, and business continuity practices
• Strong troubleshooting and problem-solving skills
  Excellent communication, organizational, and time management abilities
• Ability to work effectively in a fast-paced and evolving environment

Preferred Qualifications

• Microsoft certifications such as:
  -Microsoft 365 Administrator Expert -Azure Administrator Associate
  -Security Administrator Associate
• Experience with Microsoft Intune, Defender, Purview, and endpoint management
• Understanding of cybersecurity frameworks and best practices
• Experience in healthcare or regulated environments with knowledge of PHIPA compliance
• Familiarity with scripting and automation using PowerShell
• Experience supporting VoIP Telephony Systems
• Basic understanding of web technologies and integrations
• Experience with monitoring and RMM platforms

Why join the HFHT? 

Competitive Employee Value Proposition including, but not limited to: 
Healthcare of Ontario Pension (HOOPP) 
Extended health care benefits including health, dental, vision & critical Illness insurance 
Meaningful, purpose-based work 
12 paid Stat holidays and one (1) extra float day 
Flexible work schedule 
Ongoing green initiatives 

Summary 
Classification: Non-Union 
Primary Location: Hamilton 
Employee Class: 1.0 FTE Full-Time
Schedule: Monday-Friday 
Salary: $67,400 – $77,000.88

Application Instructions: 
Interested applicants please submit résumé and cover letter as one document using naming convention 
Last name, First name_Position via email: hr@hamiltonfht.ca 

Note: 
If successful in receiving a job offer with the Hamilton Family Health Team, new hires will be required to provide proof of full COVID-19 vaccination prior to start date as a condition of their employment. If successful candidates are unable to get their COVID-19 vaccination as a result of a medical exemption, they will be required to submit supporting documentation to determine if they are exempt from this requirement. 

Together, we do amazing things every day.

Imagine a supportive employer, a career that fits your lifestyle, and many learning opportunities. With the Hamilton Family Health Team, you can have all of that, and more.  We work hard to create an innovative and diverse workplace that values the contributions of our employees.  No matter what your role, working with us is about making a difference – every day!

Your Opportunity:

As a Mental Health Counsellor you will be part of the team in the fast-paced practices of family physicians. You will work collaboratively with other health professionals to provide comprehensive, accessible primary health care, honouring patient choice in how best care will be delivered (in-person, telephone, video).

In addition to providing excellent mental health assessments and treatment to primary care patients across the age span, you will support the mental health care capacity of the team.

Do you…

• Embrace opportunities to develop professionally in a progressive, collaborative, and highly engaged multi-disciplinary health team
• Understand and respond to the social determinants of health, working toward greater health equity
• Have an anti-oppressive practice, embracing the diversity of our community, including race, religion, culture, sexual orientation, and gender identity
• Appreciate the flexibility of providing telephone, video and in-person care, with potential to have a hybrid work in office/work from home schedule.

If so, we are looking for a future colleague who has…

• Excellent clinical skills and minimum 3 years’ experience assessing and managing mental health problems commonly seen in primary care, working across the age span including children, youth, parents, couples and adults
• Formal training and experience in evidence-based treatments such as CBT, DBT, ACT, EFFT etc.
• Extensive mental health clinical training, generally acquired through the completion of post graduate studies (MSW,RN,BScN,CPMHN(C) or equivalent) and membership in a professional college
• Proof of Covid 19 immunization and Criminal Records Check/Vulnerable Sector Screening

Why join the HFHT?

Multi-Sector Pension Plan
Extended health care benefits including health, dental, vision & critical Illness insurance
Generous professional development time and funding allocations
Organizational commitment to work-life balance, including options for a hybrid work model

Summary:

Classification: Mental Health Counsellor – Union

Primary Location: Hamilton, Ontario

FTE: 0.9 FTE

Employee Class: Temporary Full-Time

Date Available: ASAP 

Salary: $78,855.54 (pro-rated to FTE)

Application Instructions:

Interested applicants please submit résumé and cover letter by email: hr@hamiltonfht.ca

Note:

If successful in receiving a job offer with the Hamilton Family Health Team, new hires will be required to provide proof of full COVID-19 vaccination prior to start date as a condition of their employment. If successful candidates are unable to get their COVID-19 vaccination as a result of a medical exemption, they will be required to submit supporting documentation to determine if they are exempt from this requirement.

The HFHT is committed to building a respectful, caring, equitable, and inclusive workplace where staff reflect the diversity of the communities that we serve. As such, we welcome applications from all qualified individuals including all equity-deserving groups. In addition, we are committed to accessibility and creating a barrier free hiring process in accordance with the Ontario Human Rights Code, and the AODA (Accessibility for Ontarians with Disabilities Act, 2005). Accommodation is available upon request at any point in the selection process by notifying the recruitment staff.
 

Together, we do amazing things every day. 
Imagine a supportive employer, a career that fits your lifestyle, and many learning opportunities. With the Hamilton Family Health Team, you can have all of that, and more. We work hard to create an innovative and diverse workplace that values the contributions of our employees. No matter what your role, working with us is about making a difference – every day! 

Your Opportunity: 
As a HFHT Dietitian, you will be completing individual nutrition assessments, developing nutrition care plans and providing nutrition counselling for the management of conditions commonly seen in family practice including diabetes, obesity, cardiovascular disease, gastrointestinal disorders, disordered eating, bariatric care and other medical needs. You must have the proven ability to work effectively with patients, physicians and other health professionals in a fast-paced, dynamic team environment. Experience in group facilitation, motivational interviewing and additional languages are considered assets. 

The Hamilton Family Health Team is seeking 1 Registered Dietitian for a 0.6 FTE Part-Time position. The Hamilton Family Health Team is actively committed to creating a diverse and inclusive workplace and encourages applications from all qualified candidates. 

Roles and Responsibilities: 

• Provide medical nutrition therapy for chronic disease management and prevention identifying nutrition problems, assessing nutritional status of patients, developing nutrition care plans and evaluate and monitoring effectiveness of nutrition interventions 
• Conduct comprehensive nutrition assessments identifying stages of change, socio-economic and cultural factors impacting health behaviours 
• Utilize appropriate counselling techniques including motivational interviewing and cognitive behavior therapy. 
• Communicate nutrition care plans and debrief with primary care team members as needed
• Ensure ongoing nutritional care by maintaining complete and accurate client records, assessment notes and required correspondence, and by monitoring client progress on a regular basis. 
• Safeguard client records and assures confidentiality of client information. 
• Identify opportunities for quality improvement for nutrition services and interdisciplinary work. 
• Work together within RD group to create resources to enhance patient access to timely, evidence-based primary care nutrition. 
• Facilitate/co-facilitate groups with other staff of the FHT.
• Assist in the education of staff, students, volunteers and peer support workers and supervision of internship placements. 
• Maintain professional competence through participation in professional development activities and maintaining license to practice.
• Comply with all relevant HFHT policies, procedures, and protocols. 
  Other duties as required. 

Qualifications and Skills: 

• 4-year Bachelor of Science or Applied Science degree, majoring in Nutritional Sciences or Human Nutrition (or equivalent); completion of Dietitians of Canada accredited Dietetic
• Internship program or combined Master’s and Dietetic Internship program
• Good standing with the College of Dietitians of Ontario and possess professional liability insurance. 
• Certified Diabetes Educator (CDE) and Second language are an asset
• Minimum 2-3 years in a community based or clinical health service organization.
• Ability to provide medical nutrition therapy for a wide variety of issues commonly seen in family practice
• A good understanding of nutrition interventions for chronic disease management and evidence-based nutrition best practices
• Excellent interpersonal, nutrition counseling, and group facilitation skills
• Excellent verbal and written communication skills.
• Excellent time-management, documentation and organizational skills 
• Ability to work effectively within an interdisciplinary health care team, provide nutrition leadership and maintain excellent working relationships 
• Ability to maintain confidentiality in all matters 
• Ability and interest in precepting dietetic interns and Master students
• Familiarity with requirements of the College of Dietitians of Ontario, Regulated Health Professional Act 1991, Scope of Practice per The Dietetics Act 1991 and privacy legislation
• High level of competency with computers and information technology 
• Respects and values the diversity of communities and individuals 

The ideal RD candidate is an intuitive, adaptable, self-directed health professional with a passion for their work and a strong commitment to providing and improving team-based patient care. 

Why join the HFHT? 
Competitive Employee Value Proposition including, but not limited to: 
Healthcare of Ontario Pension (HOOPP) 
Extended health care benefits including health, dental, vision & critical Illness insurance 
Meaningful, purpose-based work 
12 paid Stat holidays and one (1) extra float day 
Flexible work schedule 
Ongoing green initiatives 

Summary 
Classification: Non-Union 
Primary Location: Hamilton 
Employee Class: Part Time 0.6 FTE  
Schedule: Monday-Friday 
Salary: $75,678.44 – 81,800 

Application Instructions: 
Interested applicants please submit résumé and cover letter as one document using naming convention 
Last name, First name_Position via email: hr@hamiltonfht.ca 

Note: 
If successful in receiving a job offer with the Hamilton Family Health Team, new hires will be required to provide proof of full COVID-19 vaccination prior to start date as a condition of their employment. If successful candidates are unable to get their COVID-19 vaccination as a result of a medical exemption, they will be required to submit supporting documentation to determine if they are exempt from this requirement. 

Together, we do amazing things every day.

Imagine a supportive employer, a career that fits your lifestyle, and many learning opportunities. With the Hamilton Family Health Team, you can have all of that, and more. We work hard to create an innovative and diverse workplace that values the contributions of our employees. No matter what your role, working with us is about making a difference – every day!

Your Opportunity:

The Registered Practical Nurse (RPN), Patient Attachment, is a mobile member of HFHT’s Attachment Team, working across all clinic sites to support the attachment of unattached and at-risk patients to primary care providers. This role is central to HFHT’s patient attachment strategy, functioning at the point of care to coordinate outreach, complete clinical onboarding, and facilitate warm connections between patients and their care teams.

The RPN is expected to travel between HFHT clinic sites on a regular basis and may work from various clinical and community settings. Work may include in-person, virtual, and telephone-based interactions. This position is a full-time role and will involve interactions with patients who may be experiencing social vulnerabilities. We are currently looking to hire 3 full time RPNs for HFHT’s Attachment Team.

Roles and Responsibilities:

Patient Outreach and Engagement

•       Conduct proactive outreach to unattached patients and those at risk of losing primary care access, via telephone, virtual platforms, or in-person visits.

•       Engage with patients in a trauma-informed, culturally responsive manner to support their connection to primary care.

•       Facilitate warm handoffs between patients, community partners, and care providers to support seamless attachment at the point of care.

•       Identify and address barriers to attachment, including social determinants of health, and connect patients to appropriate resources.

Clinical Onboarding and Chart Preparation

•       Initiate patient charts in the electronic medical record (EMR) upon attachment and complete initial patient profiles.

•       Gather and document patient medical history, family history, social history, and current medications.

•       Review and update immunization records

•       Complete screening tools and preventive care checklists as part of the patient onboarding process.

•       Prepare clinical summaries to support provider readiness for first patient visits.

Direct Patient Care

•       Conduct in-person, virtual, and telephone visits with patients as part of the attachment and onboarding process.

•       Perform nursing assessments within the RPN scope of practice, including vital signs, health history collection, and identification of urgent care needs.

•       Refer patients to appropriate providers or services when clinical concerns are identified during onboarding interactions.

Community and Partner Engagement

•       Build and maintain working relationships with community partners, social service agencies, and health system navigators to enable patient attachment.

•       Represent HFHT at community outreach events and community partner tables as needed.

•       Support point-of-care attachment initiatives in partnership with community-based organizations, including within priority equity communities.

•       Participate in care transitions and handoff processes for patients connecting from community settings to HFHT care.

Documentation and Quality

•       Maintain accurate, timely, and complete documentation in the EMR consistent with HFHT standards and professional obligations.

•       Contribute to data collection and tracking related to patient attachment outcomes and outreach activity.

•       Participate in quality improvement initiatives related to attachment, access, and patient experience.

•       Adhere to all HFHT policies, clinical protocols, and privacy legislation including PHIPA.

Teamwork and Collaboration

•       Work as an integrated member of the multi-site Attachment Team and broader interprofessional care teams.

•       Communicate effectively with clinic staff across sites to coordinate scheduling, patient flow, and handoffs.

•       Participate in team meetings, conferences, and practice development activities.

•       Support onboarding and knowledge sharing with new team members as required.

Qualifications and Skills:

•       Current registration in good standing with the College of Nurses of Ontario (CNO) as a Registered Practical Nurse.

•       Minimum two (2) years of clinical nursing experience, preferably in primary care, community health, or a similar ambulatory care setting.

•       Demonstrated experience with electronic medical records (experience with OSCAR Pro or PS Suites an asset).

•       Strong clinical assessment skills and the ability to work independently within the RPN scope of practice.

•       Experience in outreach, case coordination, or community health roles (preferred)

•       Experience working with unattached or marginalized patient populations, including those facing complex social circumstances (preferred)

Why join the HFHT?

Competitive Employee Value Proposition including, but not limited to:

·       Healthcare of Ontario Pension (HOOPP)

·       Extended health care benefits including health, dental, vision & critical Illness insurance

·       Meaningful, purpose-based work

·       12 paid Stat holidays and one (1) extra float day

·       Hybrid work schedule

·       Ongoing green initiatives

Summary

Classification: Non-Union

Primary Location: Hamilton

Employee Class: Full-Time 1.0 FTE (40 hours/week)

Schedule: Monday-Friday

Start Date: ASAP

Salary: $53,000 – $60,549.66

Application Instructions:

Interested applicants please submit résumé and cover letter as one document using naming convention

Last name, First name_Position via email: hr@hamiltonfht.ca

Note:
If successful in receiving a job offer with the Hamilton Family Health Team, new hires may be required to provide proof of full COVID-19 vaccination prior to start date as a condition of their employment. If successful candidates are unable to get their COVID-19 vaccination as a result of a medical exemption, they may be required to submit supporting documentation to establish that they are exempt from this requirement.

The HFHT is committed to building a respectful, caring, equitable, and inclusive workplace where staff reflect the diversity of the communities that we serve. As such, we welcome applications from all qualified individuals including all equity-deserving groups. In addition, we are committed to accessibility and creating a barrier free hiring process in accordance with the Ontario Human Rights Code, and the AODA (Accessibility for Ontarians with Disabilities Act, 2005). Accommodation is available upon request at any point in the selection process by notifying the recruitment staff.

Together, we do amazing things every day. 
Imagine a supportive employer, a career that fits your lifestyle, and many learning opportunities. With the Hamilton Family Health Team, you can have all of that, and more. We work hard to create an innovative and diverse workplace that values the contributions of our employees. No matter what your role, working with us is about making a difference – every day! 

Your Opportunity:  
The Hamilton Family Health Team is seeking applicants for one full-time Registered Practical Nurses at the Healthcare at Eva Rothwell Centre located at the Eva Rothwell Centre, 460 Wentworth Street North, a trusted community facility since 2004, where social and community programs complement the activities of the clinic. 

Duties and Responsibilities: 

• Chronic Disease Management Support 
  Assist in the monitoring and follow-up of patients with chronic conditions (e.g., diabetes, hypertension, COPD, heart failure) under the direction of the NP
• Perform clinical tasks including vital signs, point-of-care testing, wound care, and specimen collection
• Provide patient education on disease management, medications, and self-care strategies
• Support recall and follow-up processes for patients with complex chronic disease needs 

 
Preventive Care, Well-Woman, Well-Baby, and Prenatal Care 

• Support well-woman visits including routine health screening, Pap tests (as per scope and HFHT protocols), and reproductive health education
• Assist with well-baby and well-child visits including growth monitoring, developmental screening, and caregiver education
• Provide prenatal support including blood pressure monitoring, urinalysis, fundal height measurement, fetal heart rate auscultation, and prenatal education
• Administer vaccines according to Ontario immunization schedules and HFHT medical directives, including documentation and cold chain management
• Conduct immunization counselling and address vaccine hesitancy using evidence-informed approaches
• Support recall and reminder processes for overdue immunizations and preventive screening 

Care Coordination and Navigation 

• Assist patients in navigating health and social services, including referrals to specialist care, community agencies, and HFHT allied health providers
• Support warm handoffs between team members, including social work, dietetics, and community health workers
• Participate in care planning for high-complexity patients alongside the NP and interprofessional team
• Liaise with the Eva Rothwell Centre’s community programs to support integrated care

Clinical Administration and Triage 

• Conduct telephone and in-person triage, assess patient needs, and prioritize care in collaboration with the NP
• Manage patient flow and prepare patients for clinical encounters
• Follow-up on patient’s blood work and imaging results as per NP direction
• Maintain accurate, timely EMR documentation in accordance with CNO standards and HFHT policies
• Support medication management processes including prescription preparation and reconciliation tasks within RPN scope
• Contribute to quality improvement activities, including data collection and chart audits
• Responsible for ordering vaccines and clinical supplies, stocking clinical rooms, and sterilizing clinical tools 

 Qualifications and Skills:  

• Current registration in good standing with the College of Nurses of Ontario as a Registered Practical Nurse
• Completion of a recognized RPN diploma or nursing program
• Current Basic Life Support (BLS/CPR) certification
• Demonstrated commitment to equity-centered, trauma-informed, and culturally safe care
• Strong interpersonal communication skills with the ability to build trust with marginalized populations
• Experience with electronic medical records (Telus PS preferred) considered an asset  
   

Why join the HFHT? 

Competitive Employee Value Proposition including, but not limited to: 
Healthcare of Ontario Pension (HOOPP) 
Meaningful, purpose-based work 
12 paid Stat holidays and one (1) extra float day 
On-site parking  
Ongoing green initiatives 
 
Summary 
Classification: Non-Union 
Primary Location: Hamilton – Eva Rothwell Centre 
Employee Class: Full-Time 1.0 FTE  
Schedule: Monday – Friday  
Date Available: ASAP 
Salary: $53,000 – $60,549.66 
 
Application Instructions 
Interested applicants please submit résumé and cover letter as one document using naming convention Last name, First name_Position by email: hr@hamiltonfht.ca 

Note: 
If successful in receiving a job offer with the Hamilton Family Health Team, new hires may be required to provide proof of full COVID-19 vaccination prior to start date as a condition of their employment. If successful candidates are unable to get their COVID-19 vaccination as a result of a medical exemption, they may be required to submit supporting documentation to establish that they are exempt from this requirement. 

The HFHT is committed to building a respectful, caring, equitable, and inclusive workplace where staff reflect the diversity of the communities that we serve. As such, we welcome applications from all qualified individuals including all equity-deserving groups. In addition, we are committed to accessibility and creating a barrier free hiring process in accordance with the Ontario Human Rights Code, and the AODA (Accessibility for Ontarians with Disabilities Act, 2005). Accommodation is available upon request at any point in the selection process by notifying the recruitment staff. 

Together, we do amazing things every day. 

Imagine a supportive employer, a career that fits your lifestyle, and many learning opportunities. With the Hamilton Family Health Team, you can have all of that, and more. We work hard to create an innovative and diverse workplace that values the contributions of our employees. No matter what your role, working with us is about making a difference – every day! 

Your Opportunity:  
The Nurse Practitioner (NP) at the Eva Rothwell Centre is a full-scope primary care provider within Hamilton Family Health Team’s NP-led model at this equity-focused site. The NP holds an enrolled patient panel and is responsible for the full continuum of primary care delivery — from episodic and preventive care through to chronic disease management, care coordination, and patient advocacy — for a population experiencing significant health and social complexity. 

The NP practices in accordance with the College of Nurses of Ontario standards for the Extended Class, HFHT policies and procedures, and applicable Ontario legislation. 

Roles and Responsibilities: 

• Primary Care and Chronic Disease Management 
  Provide comprehensive, longitudinal primary care to an enrolled patient panel with a high burden of chronic and complex disease
• Diagnose, treat, and manage chronic conditions including but not limited to diabetes, hypertension, COPD, heart failure, chronic pain, and mental health conditions
• Develop and implement individualized care plans in collaboration with the patient and interprofessional team
• Conduct regular reviews of medications, investigations, and care goals for patients with multiple comorbidities
• Support patients in self-management, health literacy, and navigation of the health system 

Preventive Care, Well-Woman, Well-Baby, and Prenatal Care 

• Provide well-woman care including routine health screening, Pap tests, reproductive health counselling, and contraception management
• Deliver well-baby and well-child visits including growth and developmental surveillance, immunizations, and caregiver education
• Provide prenatal primary care including initial assessment, ongoing monitoring, prenatal education, and coordination with obstetric and midwifery services
• Administer and prescribe immunizations in accordance with Ontario immunization schedules, HFHT medical directives, and CNO standards
• Conduct proactive outreach and recall for overdue preventive screening and immunizations within the enrolled panel

Episodic and Urgent Care 

• Assess and manage acute and episodic presentations within NP scope, with appropriate escalation and referral
• Conduct telephone triage and same-day appointments in response to urgent patient needs
• Collaborate with the RPN and clinic team to manage patient flow and ensure timely, appropriate care

Care Coordination and Navigation 

• Lead care coordination for high-complexity patients, facilitating communication across HFHT team members, specialists, and community partners
• Initiate and participate in interprofessional care conferences and case reviews
• Facilitate warm handoffs to social work, dietetics, pharmacy, community health workers, and Eva Rothwell Centre community programming
• Support patients in accessing housing, income supports, legal services, and other social determinants resources in collaboration with the social medicine team 
• Serve as a clinical point of contact for community partners including the Eva Rothwell Centre, Thrive Group, and McMaster University research collaborators

Documentation and Quality 

• Maintain accurate, timely, and complete EMR documentation in accordance with CNO standards and HFHT policies
• Participate in quality improvement activities including chart audits, data collection, and QI project implementation
• Contribute to the development and review of clinical protocols, medical directives, and care pathways relevant to the Eva Rothwell population
• Support students, learners, and new team members as appropriate 

 
Qualifications and Skills:  

• Current registration in good standing with the College of Nurses of Ontario in the Extended Class (NP-EC or NP-PHC)
• Master’s degree in Nursing or recognized NP education program 
• Current Basic Life Support (BLS/CPR) certification
• Demonstrated experience or commitment to equity-centered, trauma-informed, and culturally safe primary care
• Strong clinical reasoning, independent decision-making, and comfort with diagnostic and prescribing scope
• Excellent interpersonal and communication skills, with the ability to build trust with patients experiencing significant social and health complexity

Experience with electronic medical records (Telus PS Suite preferred) considered an asset 
 
Why join the HFHT? 
Competitive Employee Value Proposition including, but not limited to:

• Healthcare of Ontario Pension (HOOPP)
• Extended health care benefits including health, dental, vision & critical Illness insurance
• Meaningful, purpose-based work
• 12 paid Stat holidays and one (1) extra float day 
• On-site parking 

Ongoing green initiatives 
 
Summary 
Classification: Non-Union 
Primary Location: Hamilton – Eva Rothwell Centre 
Employee Class: Full-Time 1.0 FTE  
Schedule: Monday – Friday  
Date Available: ASAP 
Salary: $125,000 – $142,805.79 

Application Instructions 
Interested applicants please submit résumé and cover letter as one document using naming convention Last name, First name_Position by email: hr@hamiltonfht.ca 

Note: 
If successful in receiving a job offer with the Hamilton Family Health Team, new hires may be required to provide proof of full COVID-19 vaccination prior to start date as a condition of their employment. If successful candidates are unable to get their COVID-19 vaccination as a result of a medical exemption, they may be required to submit supporting documentation to establish that they are exempt from this requirement. 

The HFHT is committed to building a respectful, caring, equitable, and inclusive workplace where staff reflect the diversity of the communities that we serve. As such, we welcome applications from all qualified individuals including all equity-deserving groups. In addition, we are committed to accessibility and creating a barrier free hiring process in accordance with the Ontario Human Rights Code, and the AODA (Accessibility for Ontarians with Disabilities Act, 2005). Accommodation is available upon request at any point in the selection process by notifying the recruitment staff. 

Together, we do amazing things every day.

Imagine a supportive employer, a career that fits your lifestyle, and many learning opportunities. With the Hamilton Family Health Team, you can have all of that, and more. We work hard to create an innovative and diverse workplace that values the contributions of our employees. No matter what your role, working with us is about making a difference – every day!

Your Opportunity:

The Manager, Quality and Patient Experience provides operational leadership for HFHT’s quality improvement, patient experience, and practice sustainability portfolios. Reporting to the Director, Quality, Clinical and Innovation, this role supports the development and implementation of the annual Quality Improvement Plan (QIP), oversees quality data collection and reporting, and leads HFHT’s patient experience and patient safety programs.

A key focus of this role is sustaining and strengthening HFHT’s existing physician members and primary care practices. The Manager works to understand the needs, gaps, and efficiencies within member practices, connects them to organizational supports and core services, and ensures the quality team’s efforts are grounded in the realities of day-to-day primary care. This role recognizes that long-term organizational health depends on the sustainability of the practices at its core.

Roles and Responsibilities:

Quality Improvement

•      Supports the Director in developing and implementing the annual Quality Improvement Plan (QIP), including defining indicators, change ideas, and evaluation criteria.

•      Leads quarterly data collection, analysis, and reporting processes to track QIP progress and organizational performance.

•      Supports the Director in preparing materials and data summaries for the Board Quality Committee.

•      Promotes evidence-based practice and the use of QI methodology across HFHT teams and programs.

•      Identifies gaps in data availability and works collaboratively to implement solutions.

•      Supports and advances quality improvement initiatives through committee participation, project work, and interdisciplinary collaboration.

Practice Sustainability and Efficiency

•      Leads a proactive, systematic approach to understanding the needs and sustainability of HFHT’s existing physician members and primary care practices

•      Oversees the development and implementation of a practice needs assessment framework, including regular collaboration with Physician Affairs and Primary Healthcare Managers, to engage with physician members to surface gaps, emerging challenges, and opportunities for organizational support.

•      Directs the use of EMR and organizational data to build an ongoing picture of practice health, including service utilization, roster status, patient attachment, and clinical performance trends.

•      Oversees the assessment and resolution of practice-identified workflow and administrative challenges, leading the development of tailored improvement strategies in partnership with the requesting practice.

•      Translates practice-level findings into strategic recommendations for the Director and senior leadership, informing decisions on service development, resource allocation, and organizational priorities.

•      Leads the ongoing evolution and scaling of the HFHT Help Centre, an email-based ticketing system that provides physician members and practices with dedicated administrative support in navigating organizational operations and resolving requests in a timely and responsive manner.

•      Oversees the analysis of Help Centre data as an organizational intelligence source, using patterns and trends in practice requests to inform priority-setting, service gaps, and strategic recommendations to leadership.

Team Leadership and Management

•      Provides day-to-day supervision, coaching, and performance management for Quality Improvement Decision Support Specialists, Practice Facilitators, the Data Quality Coordinator, and the Custom Forms Specialist.

•      Establishes clear performance expectations and supports professional development across the quality team.

•      Builds team capacity in QI methodology, data literacy, improvement science, and practice facilitation.

•      Champions an inclusive, psychologically safe, and collaborative team culture aligned with HFHT’s mission, vision, and values.

•      Aligns team priorities with HFHT’s strategic plan and annual business planning cycle.

Patient Experience

•      Oversees the administration, analysis, and reporting of HFHT’s patient experience survey program.

•      Chairs the Patient and Family Advisory Group (PFAG), facilitating meaningful patient and family engagement in organizational quality and improvement work.

•      Leads the patient relations function, including oversight of patient complaints and concerns processes, ensuring timely and respectful responses.

•      Partners with clinical and operational leaders to identify and act on themes arising from patient feedback.

•      Develops and maintains reporting on patient experience trends for internal and external audiences, including the Board Quality Committee.

Patient Safety

•      Leads the continued development and implementation of HFHT’s emerging patient safety program.

•      Builds and sustains a just culture of patient safety across the organization, supporting staff to identify, report, and learn from patient safety events.

•      Develops and maintains processes for patient safety incident review, analysis, and improvement.

•      Monitors emerging patient safety trends and best practices, and supports their integration into HFHT policies and practices.

•      Prepares patient safety reports and data summaries for quality governance bodies as required.

Reporting and Governance

•      Supports the Director in preparing materials, presentations, and data reports for the Board Quality Committee.

•      Ensures quality data is accurate, timely, and fit for purpose across all reporting functions.

•      Participates in internal and external committees as a representative of the quality portfolio.

Qualifications and Skills:

•        Undergraduate degree in a health-related field required; graduate degree in healthcare quality, healthcare administration, or health informatics preferred.

•      Minimum five (5) years of experience in quality improvement, patient experience, or a related health system role; at least three (3) years in a leadership or supervisory capacity.

•      Demonstrated experience working with physician members or primary care practices, with an understanding of the operational realities of primary care in Ontario.

•      Demonstrated experience leading or contributing to QI initiatives across the full design, implementation, and evaluation cycle.

•      Certification or advanced training in quality improvement methodology (e.g., IHI, Lean, Model for Improvement) an asset.

•      Experience with key performance indicator analysis, monitoring, and reporting in a healthcare setting.

•      Proficiency in using data and EMR/EHR systems to support quality improvement and practice-level analysis; familiarity with Ontario primary care systems an asset.

•      Experience in needs assessment, practice facilitation, or a related function involving structured engagement with care teams or providers.

•      Experience in patient experience program management, patient relations, or patient and family engagement.

•      Knowledge of patient safety principles and just culture frameworks; experience with incident reporting and review processes an asset.

•      Strong leadership skills with demonstrated ability to manage, coach, and develop teams, 3-5 years experience managing a team preferred

•      Excellent organizational, planning, and project management skills.

•      Strong communication and interpersonal skills with the ability to build effective working relationships with physician members, clinical teams, and operational partners.

•      Sound judgment and problem-solving ability in complex, fast-paced environments.

Why join the HFHT?

Competitive Employee Value Proposition including, but not limited to:

Healthcare of Ontario Pension (HOOPP)
Extended health care benefits including health, dental, vision & critical Illness insurance
Meaningful, purpose-based work
12 paid Stat holidays and one (1) extra float day
Hybrid work schedule
Ongoing green initiatives

Summary

Classification: Non-Union

Primary Location: Hamilton

Employee Class: Full Time 1.0 FTE

Schedule: Monday-Friday

Start Date: ASAP

Salary: $117,775 – $133,252.05

Application Instructions:

Interested applicants please submit résumé and cover letter as one document using naming convention

Last name, First name_Position via email: hr@hamiltonfht.ca

Note:
If successful in receiving a job offer with the Hamilton Family Health Team, new hires may be required to provide proof of full COVID-19 vaccination prior to start date as a condition of their employment. If successful candidates are unable to get their COVID-19 vaccination as a result of a medical exemption, they may be required to submit supporting documentation to establish that they are exempt from this requirement.

The HFHT is committed to building a respectful, caring, equitable, and inclusive workplace where staff reflect the diversity of the communities that we serve. As such, we welcome applications from all qualified individuals including all equity-deserving groups. In addition, we are committed to accessibility and creating a barrier free hiring process in accordance with the Ontario Human Rights Code, and the AODA (Accessibility for Ontarians with Disabilities Act, 2005). Accommodation is available upon request at any point in the selection process by notifying the recruitment staff.

 

Together, we do amazing things every day.

Imagine a supportive employer, a career that fits your lifestyle, and many learning opportunities. With the Hamilton Family Health Team, you can have all of that, and more. We work hard to create an innovative and diverse workplace that values the contributions of our employees. No matter what your role, working with us is about making a difference – every day!

About Us
At the Hamilton Family Health Team (HFHT), we are proud to be a leader in delivering high-quality, integrated, and patient-centered primary healthcare. We work collaboratively with healthcare professionals, community partners, and patients to foster innovation, excellence, and transformation in care delivery — meeting the evolving needs of the diverse communities we serve.

Reporting to the Executive Director, the Project Manager will be responsible for supporting high-value strategic initiatives; supporting the development, implementation, and management of projects with cross-functional teams to achieve the organizations strategic goals. The primary focus of the role will be to support healthcare integration initiatives that contribute to the continuum of connected healthcare services and improve patient experience through efforts identified across health and social service organizations.

Duties and Responsibilities:

• Contributes to the organization’s efforts and initiatives to enhance HFHT mission, vision, and values.
• Makes recommendations on services, policies and programs while striving to continuously improve processes.
• Ensures consistency through the implementation of consistent tools and methodologies while maintaining appropriate documentation which clearly illustrates project progress and success at completion.
• Prepares, reviews, and submits reports to department staff, SLT, the Board, and external agencies that are clear, concise, transparent, and accurate.
• Ensures that patient experience and improving patient care remains central, building equitable, efficient, and quality healthcare services.
• Supports the broader HFHT healthcare integration initiatives, while also balancing consistency and standardization across, and unique needs of, the designated geographical neighbourhoods.
• Provides project management support/expertise across the organization, as needed.

Project Consulting

• Facilitates and leads in supporting strategic initiatives.
• Develops project plans for projects, evaluation, implementation, and communication.
• Application of planning methodologies for targeted rapid cycle improvements (A3, PDSA).
• Proactively takes appropriate action to keep the project on track by identifying risks/barriers to success, scope creep, schedule challenges, and offering mitigation strategies.
• Chairs/participates in relevant working groups for organizational projects and initiatives.

Process Improvement

• Acts as a resource for expertise, facilitation, education, and application of process improvement tools including:

o   Lean Six Sigma methodologies and tools

o   Problem identification and root cause analysis

o   Brainstorming and focus group facilitation

o   Change management tools

o   Statistical analysis including run and control charts

Performance Measurement

• Provides consultation/guidance regarding appropriate indicators, targets, and data sources to measure performance of projects.
• Prepares and presents reports that analyze trends.
• Interprets data related to projects to inform decisions of stakeholders, including Senior Leadership.

Qualifications

• Undergraduate degree in a relevant health related field required, master’s degree preferred.
• Regulated Health Professional and a member in good standing with the relevant professional college or association (Social Work, Psychology, Nursing, OT, PT, etc.) is considered an asset.
• 3-5 years of practical related experience in a primary care or community setting is considered an asset.
• Project Management Professional (PMP) or Lean Six Sigma black belt designation or equivalent experience.
• Excellent written and oral communication skills including a high-level of comfort with medical jargon and language.
• Excellent time management and prioritization skills.
• Competency in project management, process improvement, business planning, performance measurement and evaluation.
• Experience managing complex projects throughout the project lifecycle with demonstrated analytical, problem solving, critical thinking, conflict resolution, and negotiation skills.
• Strong team, relationship and consensus building skills.
• Ability to effectively collaborate with physicians, senior leadership, all members of the healthcare team and external stakeholders.
• Understands appropriate level of detail required for a given situation and can adjust/move from brief executive level to deep detail with ease.

Why join the HFHT?

Competitive Employee Value Proposition including, but not limited to:

Healthcare of Ontario Pension (HOOPP)
Extended health care benefits including health, dental, vision & critical Illness insurance
Meaningful, purpose-based work
12 paid Stat holidays and one (1) extra float day
Hybrid work schedule
Ongoing green initiatives

Summary
Classification: Non-union
Schedule: Monday-Friday
Employee Class: Full Time (1.0 FTE)
Primary Location: 123 James Street North, Suite 200, Hamilton, ON
Date Available: ASAP
Salary: $84,500 – $96,536.72

Application Instructions:
Interested applicants please submit résumé and cover letter as one document using naming convention Last name, First name_Position by email: hr@hamiltonfht.ca

Note:
If successful in receiving a job offer with the Hamilton Family Health Team, new hires may be required to provide proof of full COVID-19 vaccination prior to start date as a condition of their employment. If successful candidates are unable to get their COVID-19 vaccination as a result of a medical exemption, they may be required to submit supporting documentation to establish that they are exempt from this requirement.

The HFHT is committed to building a respectful, caring, equitable, and inclusive workplace where staff reflect the diversity of the communities that we serve. As such, we welcome applications from all qualified individuals including all equity-deserving groups. In addition, we are committed to accessibility and creating a barrier free hiring process in accordance with the Ontario Human Rights Code, and the AODA (Accessibility for Ontarians with Disabilities Act, 2005). Accommodation is available upon request at any point in the selection process by notifying the recruitment staff.