Help strengthen physician partnership and primary care.

We are looking for a Physician Affairs Coordinator to join our small, collaborative team, helping strengthen relationships, support physician leadership and advance the work of team-based primary care across our organization.

This is more than an administrative coordination role. You will work with physicians, organizational leaders and colleagues across the organization, gaining insight into primary care and organizational leadership while contributing to projects and initiatives that improve how we work together.

You will have opportunities to learn, contribute ideas, develop your skills and take on increasing responsibility as your knowledge and confidence grow.

What you’ll do:

• Support physician onboarding, admissions, transitions and engagement activities.
• Coordinate physician meetings, committees, communications and follow-up.
• Support credentialing, records and other important physician-related processes.
• Work with physicians and organizational colleagues to coordinate information, resolve issues and move work forward.
• Contribute to projects, process improvements and new initiatives within Physician Affairs.
• Prepare communications, reports and materials for physicians and leaders.
• Identify opportunities to make our processes and systems better.

We are looking for someone who is curious, capable and comfortable with complexity.

You bring:

• Post-secondary education in a health-related field, business administration, or other relevant combination of education and experience
• Familiarity with family physician practices and operations or experience working within a primary care or community health setting is an asset
• Familiarity with physician credentialing, licensing bodies (e.g., CPSO), and FHO/FHT funding structures is an asset
• Proficiency with Microsoft Office Suite and experience with dashboards
• Good judgment and can navigate competing priorities and incomplete information
• Ability to solve problems rather than waiting for someone else
• Initiative, follow through and know when to ask for help
• Able to build strong, respectful relationships and communicate with warmth and professionalism
• Ability to see both the details and the bigger picture
• Comfort adapting when priorities change.
  Willingness to respectfully challenge an idea and suggest a better approach
• Positive attitude, perspective and a sense of humour to the work
• Experience in healthcare, primary care or a similarly complex environment is an asset.

We are equally interested in your potential, curiosity and approach to the work.

Why join the HFHT?

Competitive Employee Value Proposition including, but not limited to: 

•              Healthcare of Ontario Pension (HOOPP) 

•              Meaningful, purpose-based work 

•              12 paid Stat holidays and one (1) extra float day 

•              Flexible work schedule 

•              Ongoing green initiatives 

Summary

Classification: Physician Affairs Coordinator -Non-Union

Primary Location: Hamilton, Ontario

Multi-Site: Yes

FTE: 1.0

Employee Class: Regular Full Time

Date Available: ASAP 

Salary: $67,400 – $77,000.88

Application Instructions:

Interested applicants please submit résumé and cover letter by email: hr@hamiltonfht.ca

Note:

If successful in receiving a job offer with the Hamilton Family Health Team, new hires will be required to provide proof of full COVID-19 vaccination prior to start date as a condition of their employment. If successful candidates are unable to get their COVID-19 vaccination as a result of a medical exemption, they will be required to submit supporting documentation to determine if they are exempt from this requirement.

The HFHT is committed to building a respectful, caring, equitable, and inclusive workplace where staff reflect the diversity of the communities that we serve. As such, we welcome applications from all qualified individuals including all equity-deserving groups. In addition, we are committed to accessibility and creating a barrier free hiring process in accordance with the Ontario Human Rights Code, and the AODA (Accessibility for Ontarians with Disabilities Act, 2005). Accommodation is available upon request at any point in the selection process by notifying the recruitment staff.

Together, we do amazing things every day.

Imagine a supportive employer, a career that fits your lifestyle, and many learning opportunities. With the Hamilton Family Health Team, you can have all of that, and more.  We work hard to create an innovative and diverse workplace that values the contributions of our employees.  No matter what your role, working with us is about making a difference – every day!

Your Opportunity:

Join the largest Family Health Team in the province and help advance our vision of creating a healthier community through team-based primary health care. Reporting to the Facilities Lead,   the Facilities Operation Associate is responsible for supporting the safe operations and ongoing maintenance of the building systems, facilities and physical security. In addition, they should provide support across six main hub sites and act as an advisor to approximately ninety-five affiliated physicians practices.

The ideal candidate is independent, proactive, responsive, and capable of balancing hands-on tasks with effective coordination and communication across clinical and administrative teams. This position requires high level of resilience, independence and willingness to work in a challenging situation.

 

Primary Responsibilities:

·         Review prioritizes and track maintenance requests. Coordinate repairs and follow up on outstanding work.

·         Complete regular building inspections, troubleshoot basic issues, and perform minor repairs such as patching, painting, plumbing adjustments, and furniture repairs.

·         Manage building access cards (fobs), door access, and alarm schedules. Support staff access changes and respond to security issues.

·         Assemble, install, move, and adjust furniture, workstations, and equipment. Support office changes, renovations, and new space setups.

·         Identify and address safety hazards, support ergonomic improvements, and help maintain safe, functional workspaces.

·         Respond to urgent building issues, such as leaks, equipment failures, and access problems, to minimize disruptions to operations and patient care.

·         Schedule and coordinate contractors, provide site access, monitor work, and report concerns or incomplete repairs.

·         Help ensure clinical spaces support patient confidentiality, including identifying noise and sound privacy concerns.

 

If so, we are looking for a future colleague who has…

·         3-5 years of experience in facilities maintenance, building operations, repair coordination, skilled trades support, or a related field.

·         Post-secondary education or relevant certification; facilities management training is an asset.

·         Experience in a healthcare setting is preferred.

·         Knowledge of building systems, including HVAC, plumbing, electrical, and mechanical systems.

·         Experience with building access control systems, such as Kantech, and access fob management.

·         Hands-on skills in minor repairs, painting, patching, furniture assembly, and equipment installation.

·         Experience with building inspections, maintenance ticketing systems, and work order tracking.

·         Basic knowledge of health and safety requirements, patient privacy, and infection prevention and control (IPAC).

·         Knowledge of Microsoft Office, including Excel, and the ability to learn new systems.

·         Strong communication, organization, problem-solving, and time management skills.

·         Ability to work independently, manage competing priorities, and recognize when specialized contractors are needed.

·         Valid Ontario Class G driver’s licence and access to a vehicle.

Physical Requirements

·         Frequent walking, bending, stooping, and occasionally prolonged standing.

·         Ability to work in different building and environmental conditions.

·         Ability to frequently lift or push up to 30 pounds and occasionally up to 50 pounds.

 

Why join the HFHT?

Competitive Employee Value Proposition including, but not limited to: 

•              Healthcare of Ontario Pension (HOOPP) 

•              Meaningful, purpose-based work 

•              12 paid Stat holidays and one (1) extra float day 

•              Flexible work schedule 

•              Ongoing green initiatives 

 

Summary

Classification: Facilities Operation Associate -Non-Union

Primary Location: Hamilton, Ontario

Multi-Site: Yes

FTE: 1.0

Employee Class: Regular Full Time

Date Available: ASAP 

Salary: $53,000 -$60,549.66

Application Instructions:

Interested applicants please submit résumé and cover letter by email: hr@hamiltonfht.ca

Note:

If successful in receiving a job offer with the Hamilton Family Health Team, new hires will be required to provide proof of full COVID-19 vaccination prior to start date as a condition of their employment. If successful candidates are unable to get their COVID-19 vaccination as a result of a medical exemption, they will be required to submit supporting documentation to determine if they are exempt from this requirement.

The HFHT is committed to building a respectful, caring, equitable, and inclusive workplace where staff reflect the diversity of the communities that we serve. As such, we welcome applications from all qualified individuals including all equity-deserving groups. In addition, we are committed to accessibility and creating a barrier free hiring process in accordance with the Ontario Human Rights Code, and the AODA (Accessibility for Ontarians with Disabilities Act, 2005). Accommodation is available upon request at any point in the selection process by notifying the recruitment staff.

 

Together, we do amazing things every day.

Imagine a supportive employer, a career that fits your lifestyle, and many learning opportunities. With the Hamilton Family Health Team, you can have all of that, and more.  We work hard to create an innovative and diverse workplace that values the contributions of our employees.  No matter what your role, working with us is about making a difference – every day!

Your Opportunity:

The Practice Facilitator drives transformation and continuous improvement within the Hamilton Family Health Team (HFHT) and affiliated practices. Reporting to the Manager, Quality & Patients Experience , this role focuses on improvements incorporating patient safety, patient centeredness, effectiveness, timeliness, efficiency and equity. The position plays a critical role in enabling primary care advancement in line with Ontario Health priorities, including the Primary Care Attachment Teams (PCATs), access to team-based care, and equity of care delivery. The Practice Facilitator will act as a change agent, quality coach, and system connector for primary care practices.

Roles and Responsibilities:

Primary Care Integration

• Support the implementation of expanding interprofessional primary care teams by focusing on change management with internal staff, practice teams and external partners
• Facilitate change management processes that improve timely access to care, continuity and team functioning with all team members (physicians, practice staff and integrated health professionals)
• Enable panel management and population health strategies to close care gaps and enhance health equity (e.g. cancer screening, chronic disease registries)
• Collaborate with organizational leaders and external partners to ensure alignment with provincial goals for access, attachment and integrated primary care delivery

Quality & Performance Improvement

• Build QI capability among clinicians and staff using proven methodologies (IHI Model for Improvement)
• Lead and enable QI initiatives at the practice, program and organizational levels, including data analysis, goal setting and measurement
• Translate system-level metrics (e.g. QIP indicators, patient access data) into actionable local strategies in collaboration with Quality Improvement Decision Support Specialist
• Support mandatory reporting to Ontario Health and the implementation of performance measurement frameworks
• Utilize continuous feedback mechanisms to evaluate and refine practice improvement efforts

Patient Experience

• Facilitate initiatives that improve relational and operational aspects of patient experience, including appointment access, communication and continuity
• Use patient-report experience measures and outcomes (PREMs and PROMs) to inform service design and practice improvements
• Promote a culture of patient partnerships, implementing patient-centred models and co-design approaches in organizational improvement projects and within practice teams
• Engage with project and practice teams to utilize data to co-develop strategies that reduce barriers to equitable access to care

Resource Optimization

• Help teams optimize their use of interprofessional resources, ensuring the right care is delivered by the right provider at the right time
• Guide practices in using EMR data to prioritize care delivery and manage patient complexity
• Align improvement efforts with organizational resource planning, including system navigation supports and digital health tools

Leadership

• Act as a trusted advisor and coach to practice teams, physician leaders and managers
• Foster cross-practice collaboration and shared learning to accelerate system-level improvements
• Represent HFHT in collaborative tables and Ontario Health initiatives related to quality, access and health system transformation
• Model equity-informed leadership and embed system thinking, cultural humility and patient centered care into all activities

Education and Experience:

• Undergraduate degree in a health related or quality discipline (graduate education preferred)
• Minimum 5 years’ experience in primary care of health system transformation preferred
• Knowledge of primary care landscape and systems in Ontario
• Certification or training in QI (Lean Six Sigma Green Belt, IHI QI Certificate preferred)
• Project management training and/or equivalent experience is considered an asset
• Proficiency with EMRs (Telus PS preferred), health data tools and Microsoft Office Suite
• Demonstrated experience in facilitation, relationship-building and change coaching
• Valid driver’s licence and access to reliable transportation for travel to affiliated sites

Knowledge and Skills

• Ability to facilitate and guide groups through QI processes, practice change discussion and coach clinical teams while applying QI tools, as required
• Skilled in analyzing data, interpreting trends and communicating insights to drive action
• Excellent verbal and written communication skills to engage diverse stakeholders, including physicians, staff and system partners
• Strong interpersonal skills to build trust, credibility and collaboration across organizational and practice settings
• Ability to assess complex situations, identify root causes and co-develop creative, evidence-based solutions
• Able to pivot quickly in response to emerging needs or evolving health system priorities
• Demonstrate sensitivity to diversity, cultural values and health equity in team-based care

Why join the HFHT?

Competitive Employee Value Proposition including, but not limited to:

•    Healthcare of Ontario Pension (HOOPP)

•    Extended health care benefits including health, dental, vision & critical Illness insurance

•    Meaningful, purpose-based work

•    12 paid Stat holidays and one (1) extra float day

•    Flexible work schedule

•    Ongoing green initiatives

Summary

Classification: Non-Union

Primary Location: Hamilton; Hybrid Work

Employee Class: Full-Time; 40hrs/week

Schedule: Monday-Friday; 8hrs/day

Salary: $84,500 -$96,536

Application Instructions:

Interested applicants please submit résumé and cover letter as one document using naming convention Last name, First name Position by email: hr@hamiltonfht.ca

Note:

If successful in receiving a job offer with the Hamilton Family Health Team, new hires may be required to provide proof of full COVID-19 vaccination prior to start date as a condition of their employment. If successful candidates are unable to get their COVID-19 vaccination as a result of a medical exemption, they may be required to submit supporting documentation to establish that they are exempt from this requirement.

The HFHT is committed to building a respectful, caring, equitable, and inclusive workplace where staff reflect the diversity of the communities that we serve. As such, we welcome applications from all qualified individuals including all equity-deserving groups. In addition, we are committed to accessibility and creating a barrier free hiring process in accordance with the Ontario Human Rights Code, and the AODA (Accessibility for Ontarians with Disabilities Act, 2005). Accommodation is available upon request at any point in the selection process by notifying the recruitment staff.

Together, we do amazing things every day.
 Imagine a supportive employer, a career that fits your lifestyle, and many learning opportunities. With the Hamilton Family Health Team, you can have all of that, and more. We work hard to create an innovative and diverse workplace that values the contributions of our employees. No matter what your role, working with us is about making a difference – every day!

Your Opportunity:

We are seeking an experienced and relationship-driven Cyber Security Advisor for a 12-month contract to lead cybersecurity risk assessments and practical risk mitigation planning across a network of affiliated community-based healthcare organizations.

 The Cybersecurity Advisor supports affiliated practices in strengthening their cybersecurity posture by assessing risks, developing action plans, and guiding the implementation of security improvements. Working collaboratively with practice leadership, Security Champions, and external IT providers, the Advisor monitors progress, promotes security awareness, and supports the protection of sensitive health information. The role will be working closely with the IT Manager, Privacy Officer, affiliate site leadership, and external vendors and partners as required.

Roles and Responsibilities:

·        Schedule and conduct on-site and virtual Cyber Resilience Assessments and Scorecards across affiliated practices.

·        Review assessment results to identify security gaps, risks, and opportunities for improvement.

·        Develop practical, prioritized action plans tailored to each practice’s needs, resources, and technical capabilities.

·        Collaborate with practice leadership, Security Champions, and external IT providers to implement and verify recommended security controls.

·        Provide guidance on cybersecurity best practices, baseline security requirements, and risk mitigation strategies.

·        Track outstanding action items and follow up with practices and IT providers to ensure timely implementation of improvements.

·        Coordinate enrollment in the organization’s Security Awareness Platform and monitor staff participation and training completion.

·        Promote cybersecurity awareness and encourage safe practices among clinical and administrative staff.

·        Maintain cybersecurity reporting dashboards and monitor assessment results, Scorecard trends, control adoption, action plan progress, and training completion.

·        Identify recurring security gaps and recommend opportunities to improve cybersecurity across the affiliated practice network.

·        Communicate assessment findings, risks, and recommendations in clear, practical language to support informed decision-making.

·        Build strong relationships with practice stakeholders and encourage accountability for ongoing cybersecurity improvements.

·        Provide regular updates on progress, outstanding risks, and areas requiring additional support.

·        Support the adoption of new security practices while considering operational requirements and minimizing disruption to patient care.

·        Maintain confidentiality and support the protection of sensitive health information in accordance with applicable privacy requirements.

Qualifications and Skills:

·        3-5 years of progressive experience in IT systems, cybersecurity, and security controls, preferably in a healthcare environment.

·        Undergraduate degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent experience.

·        Strong understanding of cybersecurity frameworks and standards, including NIST Cybersecurity Framework (CSF), CIS Controls, and ISO 27001.

·        Knowledge of privacy requirements and practices for protecting sensitive health information.

·        Experience coordinating initiatives, tracking action items, monitoring progress, and supporting the implementation of security improvements.

·        Strong communication, relationship-building, organizational, and problem-solving skills.

·        Ability to work independently, manage multiple practice locations, and collaborate effectively with internal and external stakeholders.

·        Ability to translate technical cybersecurity findings into practical business recommendations.

·        Cybersecurity certifications such as CISSP, CISM, CRISC, or HCISPP are considered an asset.

Work Requirements

·        Full-time contract position, Monday to Friday, with occasional flexibility to accommodate practice schedules.

·        Combination of on-site visits to affiliated practices across the HFHT network and remote or office-based work.

·        Valid Ontario Class G driver’s licence and reliable personal vehicle for local travel.

·        Mileage reimbursed in accordance with HFHT policy.

·        Ability to work in active clinical environments while maintaining patient privacy, confidentiality, and minimal disruption to care.

Working Conditions

·        Hybrid work model with regular onsite visits to affiliated healthcare and community partner locations

·        Travel across multiple locations is required.

·        Must be comfortable working within varied technical, operational, and organizational environments

·        Valid driver’s license and reliable access to transportation required.

Why join the HFHT?

Competitive Employee Value Proposition including, but not limited to:
 Healthcare of Ontario Pension (HOOPP)
 Extended health care benefits including health, dental, vision & critical Illness insurance
 Meaningful, purpose-based work
 12 paid Stat holidays and one (1) extra float day
 Flexible work schedule
 Ongoing green initiatives

Summary
 Classification: Non-Union
 Primary Location: Hamilton
 Employee Class: Temporary Full Time (Up to 12 Months)
 Schedule: Monday-Friday
 Salary: $67,400-77,000.88

Application Instructions:
 Interested applicants please submit résumé and cover letter as one document using naming convention
 Last name, First name Position via email: hr@hamiltonfht.ca

Note:
 If successful in receiving a job offer with the Hamilton Family Health Team, new hires will be required to provide proof of full COVID-19 vaccination prior to start date as a condition of their employment. If successful candidates are unable to get their COVID-19 vaccination as a result of a medical exemption, they will be required to submit supporting documentation to determine if they are exempt from this requirement.

Your Opportunity:

We are currently recruiting a Social Worker/Mental Health Counsellor to join our Interprofessional Primary Care team.

As a Social Worker/Mental Health Counsellor, you will be part of the team in the fast-paced practices of family physicians. You will work collaboratively with other health professionals to provide comprehensive, accessible primary health care, honouring patient choice in how best care will be delivered (in-person, telephone, video).

In addition to providing excellent mental health assessments and treatment to primary care patients across the age span, you will support the mental health care capacity of the team.

0.5 Mental Health Counsellor:

Do you…

• Embrace opportunities to develop professionally in a progressive, collaborative, and highly engaged multi-disciplinary health team
• Understand and respond to the social determinants of health, working toward greater health equity
• Have an anti-oppressive practice, embracing the diversity of our community, including race, religion, culture, sexual orientation, and gender identity
• Appreciate the flexibility of providing telephone, video and in-person care, with potential to have a hybrid work in office/work from home schedule.

If so, we are looking for a future colleague who has…

• Excellent clinical skills and minimum 3 years’ experience assessing and managing mental health problems commonly seen in primary care, working across the age span including children, youth, parents, couples and adults
• Formal training and experience in evidence-based treatments such as CBT, DBT, ACT, EFFT etc.
• Extensive mental health clinical training, generally acquired through the completion of post graduate studies (MSW,RN,BScN,CPMHN(C) or equivalent) and membership in a professional college
• Proof of Covid 19 immunization and Criminal Records Check/Vulnerable Sector Screening

0.5 Social Worker:

A Successful Candidate in This Role Will Have:

• Bachelor of Social Work (BSW) required; Master of Social Work (MSW) preferred.
• Membership in good standing with the Ontario College of Social Work and Social Service Workers.
• Possess professional liability insurance.
• Experience providing mental health and social work services in health care settings.
• Background supporting child, youth and families experiencing mental health and system barriers preferred.
• Experience working with multiple partners in Hamilton or other communities.
• Strong knowledge of social determinants of health and their impact on patient well-being.
• Experience working in interprofessional primary care teams
• Health promotion experience preferred.
• Knowledge of relevant legislation (e.g., PHIPA, Mental Health Act, Child & Family Services Act).
• Strong understanding of Social Work Values and Ethics in clinical practice within healthcare settings.

Duties and Responsibilities:

• Conduct biopsychosocial assessments.
• Deliver evidence-based, patient-centered, short-term interventions for individuals, families, and groups.
• Develop care plans with patients, primary care providers, and interprofessional team members.
• Facilitate referrals to appropriate community and health services as needed.
• Provide case management as necessary.
• Support health promotion efforts to enhance outreach and patient outcomes.
• Develop and implement strategies to address the social determinants of health.
• Engage in outreach efforts to improve access to services for vulnerable populations.
• Work collaboratively with interprofessional health teams to optimize patient care.
• Assist patients in navigating complex health and social service systems, advocating to remove barriers to care.
• Support patient access to financial assistance programs, housing supports, food security initiatives, and employment resources.
• Educate team members and students on social work’s role and psychosocial patient issues.
• Staff are encouraged to act as a Field Instructor for social work students after one year of service (and five years of professional experience).
• Stay current with best practices, research, and legislation impacting social work in healthcare.
• Contribute to the development and evaluation of programs that enhance patient outcomes.
• Participate in team meetings, case discussions, and collaborative care planning.
• Engage in quality improvement initiatives to refine service delivery models.

***The above responsibilities are not to be considered all-inclusive.

Why join the HFHT?

Competitive Employee Value Proposition including, but not limited to:

·         Multi Sector Pension Plan (MSPP)

·         Extended health care benefits including health, dental, vision & critical Illness insurance

·         Meaningful, purpose-based work

·         12 paid Stat holidays and one (1) extra float day

·         Flexible work schedule

·         Ongoing green initiatives

Summary

Classification: Union (CUPE)

Employee Class: 0.5 Social Worker and 0.5 Mental Health Counsellor

Schedule: Monday-Friday

Date Available: ASAP

Salary: $78,855.54

Application Instructions:

Interested applicants please submit résumé and cover letter as one document using naming convention Last name, First name_Position via email: hr@hamiltonfht.ca

Note:

If successful in receiving a job offer with the Hamilton Family Health Team, new hires may be required to provide proof of full COVID-19 vaccination prior to start date as a condition of their employment. If successful candidates are unable to get their COVID-19 vaccination as a result of a medical exemption, they may be required to submit supporting documentation to establish that they are exempt from this requirement.

The HFHT is committed to building a respectful, caring, equitable, and inclusive workplace where staff reflect the diversity of the communities that we serve. As such, we welcome applications from all qualified individuals including all equity-deserving groups. In addition, we are committed to accessibility and creating a barrier free hiring process in accordance with the Ontario Human Rights Code, and the AODA (Accessibility for Ontarians with Disabilities Act, 2005). Accommodation is available upon request at any point in the selection process by notifying the recruitment staff.

Together, we do amazing things every day.

Imagine a supportive employer, a career that fits your lifestyle, and many learning opportunities. With the Hamilton Family Health Team, you can have all of that, and more. We work hard to create an innovative and diverse workplace that values the contributions of our employees. No matter what your role, working with us is about making a difference – every day!

Position Overview:

As an   IT Generalist you shall act as a hands-on help desk experience professional. This position will be the first point of contact for our clients, assisting with technical issues and inquiries. They shall be responsible for triaging and resolving support tickets, maintaining accurate IT asset records and serving as a reliable point of contact for day- to day technology needs by providing timely assistance, and maintaining a positive customer experience.

Roles and Responsibilities:

• Review, triage, and prioritize incoming IT support tickets based on urgency and business impact.
• Troubleshoot and resolve hardware, software, system, and user access issues.
• Document, track, and update ticket statuses to ensure accurate recordkeeping and communication.
• Escalate complex technical issues to the appropriate internal teams or external vendors as required.
• Maintain service levels by responding to and resolving support requests in a timely manner.
• Handle all inbound help desk calls, ensuring tickets are correctly logged and documented
• Maintain accurate and up-to-date records of IT assets, including hardware, software licenses, and equipment assignments
• Assist with password resets, account creations, and access-related inquiries.
• Document support procedures, technical issues, troubleshooting steps, and resolutions to maintain an accurate knowledge base.
• Escalate complex issues to appropriate teams or senior IT staff as needed
• Assist with onboarding/offboarding tasks related to IT equipment and access.
• Provide backup support to the Facilities team.

Travel to affiliate locations within the Hamilton region to provide on-site support as required.

***The above responsibilities are not to be considered all-inclusive.

Qualifications and Skills:

• Minimum two years of Level 1 Help Desk Support Experience preferably in a health care setting.
• Post-secondary education in IT, or equivalent combinations of education & experience, and IT-based certifications
• Experience using ticketing systems (e.g. Halo, Service Now, Fresh Service, Jira Service Management)
• Familiarity with Active Directory, M365 administration
• Experience with Active Directory, Networking & WIFI
• Additional certifications (CompTIA A+, Network+, ITIL Foundations) a plus
• Experience with IT asset management tools or CMDB platforms
• Familiarity with common operating systems (Windows, macOS) and productivity software
• Excellent Verbal and written communication skills
• Customer Service Focused
• Ability to work independently and collaboratively in a fast-paced environment
• Excellent communication and customer service skills
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Valid Class G Driver’s License & Vehicle
• Provide daily on-site business support, and the ability to travel between locations as required.
• Valid Class G driver’s license and access to a reliable vehicle, required to provide on-site support to affiliate locations within the Hamilton region as needed

Specialized skills and knowledge:

• Ability to prioritize multiple issues and understand critical first
• Ability to troubleshoot and solve problems, sometimes with “out of the box” solutions
• Detail-oriented logical thinker with the ability to juggle multiple competing priorities
• Strong attention to detail, especially when tracking and updating asset information
• Excellent Analytical and problem-solving skills
• Diplomacy and Confidentiality
• Be able to work independently as well as in a team environment

Summary

Classification: Non-Union
Employee Class: Full-Time
Schedule: Monday-Friday; 40hrs/week
Date Available: ASAP
Salary: $67,400 – $77,000.88

Application Instructions

Interested applicants please submit résumé and cover letter as one document using naming convention Last Name, First Name_Position by email: hr@hamiltonfht.ca

Note

If successful in receiving a job offer with the Hamilton Family Health Team, new hires may be required to provide proof of full COVID-19 vaccination prior to start date as a condition of their employment. If successful candidates are unable to get their COVID-19 vaccination as a result of a medical exemption, they may be required to submit supporting documentation to establish that they are exempt from this requirement.

The HFHT is committed to building a respectful, caring, equitable, and inclusive workplace where staff reflect the diversity of the communities that we serve. As such, we welcome applications from all qualified individuals including all equity-deserving groups. In addition, we are committed to accessibility and creating a barrier free hiring process in accordance with the Ontario Human Rights Code, and the AODA (Accessibility for Ontarians with Disabilities Act, 2005). Accommodation is available upon request at any point in the selection process by notifying the recruitment staff.

Your Opportunity:

We are currently recruiting one full-time Social Worker to join our Interprofessional Primary Care team.

The Primary Care Social Worker is part of an interprofessional health team, providing biopsychosocial assessments and interventions for diverse populations. This role focuses on improving overall well-being by addressing social determinants of health, mental health concerns, and system navigation challenges. The Social Worker collaborates closely with patients, primary care providers, and community partners to enhance access to comprehensive, patient-centered care.

A Successful Candidate in This Role Will Have:

• Bachelor of Social Work (BSW) required; Master of Social Work (MSW) preferred.
• Membership in good standing with the Ontario College of Social Work and Social Service Workers.
• Possess professional liability insurance.
• Experience providing mental health and social work services in health care settings.
• Background supporting child, youth and families experiencing mental health and system barriers preferred.
• Experience working with multiple partners in Hamilton or other communities.
• Strong knowledge of social determinants of health and their impact on patient well-being.
• Experience working in interprofessional primary care teams.
• Health promotion experience preferred.
• Knowledge of relevant legislation (e.g., PHIPA, Mental Health Act, Child & Family Services Act).
• Strong understanding of Social Work Values and Ethics in clinical practice within healthcare settings.

Duties and Responsibilities:

• Conduct biopsychosocial assessments.
• Deliver evidence-based, patient-centered, short-term interventions for individuals, families, and groups.
• Develop care plans with patients, primary care providers, and interprofessional team members.
• Facilitate referrals to appropriate community and health services as needed.
• Provide case management as necessary.
• Support health promotion efforts to enhance outreach and patient outcomes.
• Develop and implement strategies to address the social determinants of health.
• Engage in outreach efforts to improve access to services for vulnerable populations.
• Work collaboratively with interprofessional health teams to optimize patient care.
• Assist patients in navigating complex health and social service systems, advocating to remove barriers to care.
• Support patient access to financial assistance programs, housing supports, food security initiatives, and employment resources.
• Educate team members and students on social work’s role and psychosocial patient issues.
• Staff are encouraged to act as a Field Instructor for social work students after one year of service (and five years of professional experience).
• Stay current with best practices, research, and legislation impacting social work in healthcare.
• Contribute to the development and evaluation of programs that enhance patient outcomes.
• Participate in team meetings, case discussions, and collaborative care planning.
• Engage in quality improvement initiatives to refine service delivery models.

***The above responsibilities are not to be considered all-inclusive.

Why join the HFHT?

Competitive Employee Value Proposition including, but not limited to:

• Multi Sector Pension Plan (MSPP)
• Extended health care benefits including health, dental, vision & critical Illness insurance
• Meaningful, purpose-based work
• 12 paid Stat holidays and one (1) extra float day
• Flexible work schedule
• Ongoing green initiatives

Summary

Classification: Union (CUPE)

Employee Class: Full Time (1.0 FTE)

Schedule: Monday-Friday

Date Available: ASAP

Salary: $78,855.54

Application Instructions:

Interested applicants please submit résumé and cover letter as one document using naming convention Last name, First name_Position via email: hr@hamiltonfht.ca

Note:

If successful in receiving a job offer with the Hamilton Family Health Team, new hires may be required to provide proof of full COVID-19 vaccination prior to start date as a condition of their employment. If successful candidates are unable to get their COVID-19 vaccination as a result of a medical exemption, they may be required to submit supporting documentation to establish that they are exempt from this requirement.

The HFHT is committed to building a respectful, caring, equitable, and inclusive workplace where staff reflect the diversity of the communities that we serve. As such, we welcome applications from all qualified individuals including all equity-deserving groups. In addition, we are committed to accessibility and creating a barrier free hiring process in accordance with the Ontario Human Rights Code, and the AODA (Accessibility for Ontarians with Disabilities Act, 2005). Accommodation is available upon request at any point in the selection process by notifying the recruitment staff.

Together, we do amazing things every day.

Imagine a supportive employer, a career that fits your lifestyle, and many learning opportunities. With the Hamilton Family Health Team, you can have all of that, and more.  We work hard to create an innovative and diverse workplace that values the contributions of our employees.  No matter what your role, working with us is about making a difference – every day!

Position Overview:

The Mental Health Counsellor delivers a wide range of mental health services in the family physician’s office in accordance with HFHT policies and professional practice standards. These services include health promotion, illness prevention, assessment, treatment/management, education, care navigation and advocacy. The mental health counsellor provides services to individuals, couples and families, and works with the family physician and other members of the health care team to provide comprehensive care.

Roles and Responsibilities:

• Conducts a comprehensive assessment of individuals of all ages, couples and families referred by the family physician or other members of the health care team
• Provides evidence-based treatment/management of mental health problems
• Implements current best practice guidelines
• Monitors client goals and outcomes through ongoing assessment and documentation of treatment progress
• Responds to client telephone calls and provides telephone advice, where appropriate
• Consults with other members of the health care team involved in the care of clients
• Monitors and manages referrals from the family physician and other team members to ensure timely access to services
• Co-ordinates referrals and facilitates access to other health care providers and community programs and services, as appropriate
• Liaises and consults with community programs and services, as required
• Assists clients and their families in navigating the health care and/or social services system
• Acts as an advocate for clients and their families
• Involves clients in decisions about their own health including goal setting and treatment planning
• Aims to tailor services to the individual client or client group (including cultural sensitivity)
• Provides education to clients and families related to health promotion and the prevention of mental health problems
• Helps clients and families identify and appropriately use accurate, up-to- date mental health resources
• Promotes client self-management, development of registries and other components of chronic disease prevention and management (CDPM)
• Maintains clear, concise, accurate and timely documentation of clients’ care including appropriate use of electronic medical records
• Actively participates in program evaluation
• Completes documentation related to clients’ mental health (reports, forms, etc.)
• Participates in continuing education activities to maintain and enhance competence
• Performs other job functions as assigned by the Clinical Manager

Qualifications and Skills:

• MSW, RN, BScN, CPMHN(C) or equivalent
• College/professional association membership
• Experience working with children and youth, families and with women experiencing perinatal mental health challenges
• Excellent clinical skills and minimum 3 years’ experience assessing and managing mental health problems commonly seen in primary care
• Formal training and experience in evidence-based treatments such as IPT and CBT
• Ability to complete risk assessment and to deal with clients (and their families) in crisis
• Group experience an asset
• Knowledge of principles of chronic disease prevention and management (CDPM) an asset
• Case management/care navigation skills
• Knowledge of community resources an asset
• Knowledge of current mental health and privacy legislation
• Strong oral and written interpersonal and communication skills
• Excellent problem-solving and conflict resolution skills
• Ability to work autonomously with minimal supervision
• Ability to work effectively with all members of the health care team
• Ability to prioritize, manage time effectively and be flexible in a fast-paced work environment
• Commitment to ongoing professional development including self- assessment/reflective practice and participation in learning activities
• General understanding of commonly used psychotropic medications and their side effects and interactions
• Understanding of the HFHT mandate, policies and programs
• Basic knowledge of computer programs such as Microsoft Word, Outlook and Excel
• Knowledge of electronic medical record (EMR) systems an asset

Summary

Classification: Union
Employee Class: Temporary Full-Time; 40h/week
Schedule: Monday-Friday
Date Available: ASAP
Salary: $78,855.54

Application Instructions

Interested applicants please submit résumé and cover letter as one document using naming convention Last name, First name_Position via email: hr@hamiltonfht.ca

Note

If successful in receiving a job offer with the Hamilton Family Health Team, new hires may be required to provide proof of full COVID-19 vaccination prior to start date as a condition of their employment. If successful candidates are unable to get their COVID-19 vaccination as a result of a medical exemption, they may be required to submit supporting documentation to establish that they are exempt from this requirement.

The HFHT is committed to building a respectful, caring, equitable, and inclusive workplace where staff reflect the diversity of the communities that we serve. As such, we welcome applications from all qualified individuals including all equity-deserving groups. In addition, we are committed to accessibility and creating a barrier free hiring process in accordance with the Ontario Human Rights Code, and the AODA (Accessibility for Ontarians with Disabilities Act, 2005). Accommodation is available upon request at any point in the selection process by notifying the recruitment staff.

Together, we do amazing things every day.

Imagine a supportive employer, a career that fits your lifestyle, and many learning opportunities. With the Hamilton Family Health Team, you can have all of that, and more.  We work hard to create an innovative and diverse workplace that values the contributions of our employees.  No matter what your role, working with us is about making a difference – every day!

Position Overview:

The Mental Health Counsellor delivers a wide range of mental health services in the family physician’s office in accordance with HFHT policies and professional practice standards. These services include health promotion, illness prevention, assessment, treatment/management, education, care navigation and advocacy. The mental health counsellor provides services to individuals, couples and families, and works with the family physician and other members of the health care team to provide comprehensive care.

Roles and Responsibilities:

• Conducts a comprehensive assessment of individuals of all ages, couples and families referred by the family physician or other members of the health care team
• Provides evidence-based treatment/management of mental health problems
• Implements current best practice guidelines
• Monitors client goals and outcomes through ongoing assessment and documentation of treatment progress
• Responds to client telephone calls and provides telephone advice, where appropriate
• Consults with other members of the health care team involved in the care of clients
• Monitors and manages referrals from the family physician and other team members to ensure timely access to services
• Co-ordinates referrals and facilitates access to other health care providers and community programs and services, as appropriate
• Liaises and consults with community programs and services, as required
• Assists clients and their families in navigating the health care and/or social services system
• Acts as an advocate for clients and their families
• Involves clients in decisions about their own health including goal setting and treatment planning
• Aims to tailor services to the individual client or client group (including cultural sensitivity)
• Provides education to clients and families related to health promotion and the prevention of mental health problems
• Helps clients and families identify and appropriately use accurate, up-to- date mental health resources
• Promotes client self-management, development of registries and other components of chronic disease prevention and management (CDPM)
• Maintains clear, concise, accurate and timely documentation of clients’ care including appropriate use of electronic medical records
• Actively participates in program evaluation
• Completes documentation related to clients’ mental health (reports, forms, etc.)
• Participates in continuing education activities to maintain and enhance competence
• Performs other job functions as assigned by the Clinical Manager

Qualifications and Skills:

• MSW, RN, BScN, CPMHN(C) or equivalent
• College/professional association membership
• Experience working with children and youth, families and with women experiencing perinatal mental health challenges
• Excellent clinical skills and minimum 3 years’ experience assessing and managing mental health problems commonly seen in primary care
• Formal training and experience in evidence-based treatments such as IPT and CBT
• Ability to complete risk assessment and to deal with clients (and their families) in crisis
• Group experience an asset
• Knowledge of principles of chronic disease prevention and management (CDPM) an asset
• Case management/care navigation skills
• Knowledge of community resources an asset
• Knowledge of current mental health and privacy legislation
• Strong oral and written interpersonal and communication skills
• Excellent problem-solving and conflict resolution skills
• Ability to work autonomously with minimal supervision
• Ability to work effectively with all members of the health care team
• Ability to prioritize, manage time effectively and be flexible in a fast-paced work environment
• Commitment to ongoing professional development including self- assessment/reflective practice and participation in learning activities
• General understanding of commonly used psychotropic medications and their side effects and interactions
• Understanding of the HFHT mandate, policies and programs
• Basic knowledge of computer programs such as Microsoft Word, Outlook and Excel
• Knowledge of electronic medical record (EMR) systems an asset

Summary

Classification: Union
Employee Class: 0.6 FTE, 1.0 FTE, 0.7 FTE, & 1.0 FTE
Schedule: Monday-Friday
Date Available: ASAP
Salary: $78,855.54

Application Instructions

Interested applicants please submit résumé and cover letter as one document using naming convention Last name, First name_Position and preference for either full or part-time via email: hr@hamiltonfht.ca

Note

If successful in receiving a job offer with the Hamilton Family Health Team, new hires may be required to provide proof of full COVID-19 vaccination prior to start date as a condition of their employment. If successful candidates are unable to get their COVID-19 vaccination as a result of a medical exemption, they may be required to submit supporting documentation to establish that they are exempt from this requirement.

The HFHT is committed to building a respectful, caring, equitable, and inclusive workplace where staff reflect the diversity of the communities that we serve. As such, we welcome applications from all qualified individuals including all equity-deserving groups. In addition, we are committed to accessibility and creating a barrier free hiring process in accordance with the Ontario Human Rights Code, and the AODA (Accessibility for Ontarians with Disabilities Act, 2005). Accommodation is available upon request at any point in the selection process by notifying the recruitment staff.

Together, we do amazing things every day.

Imagine a supportive employer, a career that fits your lifestyle, and many learning opportunities. With the Hamilton Family Health Team, you can have all of that, and more.  We work hard to create an innovative and diverse workplace that values the contributions of our employees.  No matter what your role, working with us is about making a difference – every day!

Position Overview:

The Outreach Worker will engage in case management, system navigation, and provide direct support by connecting with patients in the community and in their homes. You will work closely with the Social Worker to develop, implement, and support the execution of personalized care plans, accompany patients to appointments, and ensure that they receive the care they need. The role requires initiative, a deep commitment to patient care, and a passion for improving outcomes for individuals facing complex health and social challenges. As the role and team evolve, you will help shape the direction and impact of our outreach efforts.

We are looking for a future colleague who has…

·         A Diploma or Degree in Social Work or other health or health equity related discipline and/or significant experience in a related field such as Peer Support, Community Health, Gerontology, Health Equity, Disability or Addictions.

·         Registered and in good standing with a professional college required (e.g. OCSWSSW, CNO, COTO)

·         Experience in health and/or community/social service settings.

·         Experience working with diverse partners in Hamilton or other communities. Expertise or additional training in addressing social determinants of health, health equity, addictions, gerontology and mental health.

·         Experience and/or training in de-escalation and/or non-violent crisis intervention.

·         Experience as a consumer or caregiver to an individual with chronic and complex health issues.

Why join the HFHT?

Competitive Employee Value Proposition including, but not limited to:

·       Multi Sector Pension Plan (MSPP)

·       Extended health care benefits including health, dental, vision & critical Illness insurance

·       Meaningful, purpose-based work

·       12 paid Stat holidays and one (1) extra float day

·       Flexible work schedule

·       Ongoing green initiatives

Summary

Classification: Union
Employee Class: Full-Time
Schedule: Monday-Friday; 40h
Date Available: ASAP
Salary: Under Review

Application Instructions

Interested applicants please submit résumé and cover letter as one document using naming convention Last Name, First Name_Position by email: hr@hamiltonfht.ca

Note

If successful in receiving a job offer with the Hamilton Family Health Team, new hires may be required to provide proof of full COVID-19 vaccination prior to start date as a condition of their employment. If successful candidates are unable to get their COVID-19 vaccination as a result of a medical exemption, they may be required to submit supporting documentation to establish that they are exempt from this requirement. 

The HFHT is committed to building a respectful, caring, equitable, and inclusive workplace where staff reflect the diversity of the communities that we serve. As such, we welcome applications from all qualified individuals including all equity-deserving groups. In addition, we are committed to accessibility and creating a barrier free hiring process in accordance with the Ontario Human Rights Code, and the AODA (Accessibility for Ontarians with Disabilities Act, 2005). Accommodation is available upon request at any point in the selection process by notifying the recruitment staff. 

Mental Health Group Facilitator – In Person, Evenings 

Are you looking for work that is rewarding, flexible and reduces working in isolation?   

Mental Health Group Services 

Our group services improve patient access and increase options for mental health services, promote self-management and collaborative care. We provide various adult and youth groups informed by evidence-based treatments such as ACT, CBT, DBT, mindfulness, and self-compassion. 

Your Opportunity:  

As an Occasional Part-time Mental Health Group Facilitator, you will be part of a team that provides groups to patients of the Hamilton Family Health Team.  All groups are co-facilitated with another mental health practitioner, which is a great way to get to know colleagues in the field.  Groups are mainly in-person, however there may be opportunity for virtual groups as well.  Since most of our groups are offered in the evening, many facilitators are able to do a group, in addition to their part, or full-time jobs. Facilitators often feel that the group work is rewarding and empowering, as they see growth, and hear the gratitude from group participants.   

We are looking for a group facilitator who has… 

• Mental health clinical training, generally acquired through the completion of post graduate studies (MSW,RN,BScN,CPMHN(C) or equivalent) and membership in a professional college  

• Clinical work experience including strong group facilitation skills 

• Knowledge and experience providing DBT-informed skills required

• Knowledge and experience providing group-based, evidence-based treatments such as CBT, ACT, etc. an asset 

• Ability to work on-site at various locations in Hamilton 

• Ability to work evenings (i.e., 6-8pm) 

• Proof of vaccination 

• Criminal Records Check/Vulnerable Sector Screening 

Summary
Classification: MH Group Facilitator – Union 
Primary Location: Hamilton 
Schedule: Monday-Friday (evenings)
Salary: $45.49/hour  

Application Instructions 

Interested applicants please submit résumé and cover letter to the attention of the Mental Health Group Services by emailing: hr@hamiltonfht.ca 

Together, we do amazing things every day.

Imagine a supportive employer, a career that fits your lifestyle, and many learning opportunities. With the Hamilton Family Health Team, you can have all of that, and more.  We work hard to create an innovative and diverse workplace that values the contributions of our employees.  No matter what your role, working with us is about making a difference – every day!

Position Overview:

The physiotherapist (PT) plays an integral role in delivering primary care services within a multi-disciplinary team.  Working in collaboration with a team of physicians, nurse practitioners and other allied health professionals, the physiotherapist provides comprehensive assessments, evidence-based treatments and patient education to improve function and quality of life for patients across the lifespan with a focus on individuals that do not have access to physiotherapy supports in the community. 

The PT will diagnose within their scope of practice and establish and implement evidence-informed treatment plans that include integration with existing community services. A strong knowledge of community-based programs is required to facilitate clients’ access to external services to meet individual needs and manage caseload demands.

Roles and Responsibilities:

Primary Care Integration

Attachment Efforts:

• Support patients who do not have primary care to be referred to the attachment team.

Access Efforts:

• Be an ambassador to the groups and workshops offered by HFHT by being aware of current offerings, handing out promotional materials and promoting the groups and workshops to existing, new and future patients.
• Contribute to improved access and continuity of care across local healthcare services.

Quality & Performance Improvement

• Ensure continuous quality improvements and adherence to best practices or leading practices related to physiotherapy and primary healthcare services, particularly in relationship to priority populations.
• Ensure services and programs follow ministry guidelines, HFHT policies, legislation and professional standards
• In collaboration with the team, participate in program planning, development and evaluation of physiotherapy services for individuals and within groups and workshops, as appropriate. 
• Monitor data, patient outcomes and satisfaction to inform service provision improvements.

Patient Experience

• Foster a welcoming, respectful, and inclusive care environment. 
• Address patient concerns with patient-centeredness and professionalism.
• Foster a culture of patient engagement and shared decision making

Resource Optimization

• Support the effective use of resources to meet service demands
• Identify gaps and help develop processes that improve efficiency and capacity

Leadership  

• Model the HFHT’s values of collaboration, inclusivity, accessibility and excellence
• Support and collaborate with team members to maximize team effectiveness
• Champion equity, diversity and psychological safety in the workplace
• Along with your team, serve as a leader, advocate and ambassador of physiotherapy in primary care
• Support student placements and mentoring opportunities when possible.

Physiotherapy related Duties and Responsibilities:

• Conduct musculoskeletal, neurological, and functional assessments.
• Develop and implement individualized treatment plans.
• Provide hands-on therapy, exercise prescription, education, and self-management strategies including encouragement to attend HFHT groups such as GLAD, Just Walk or other relevant programs.
• Collaborate with other team members to support chronic disease management, falls prevention and other preventative strategies.
• Maintain accurate, timely documentation in the electronic medical record (EMR) and communicate consult notes to the primary care team as needed.
• Assist patients with navigation of healthcare and community support systems.
• Collaborate with interprofessional team members to support coordinated, patient-centered care.

Qualifications and Skills

Required:

• Masters of Science in Physiotherapy MSc (PT) or equivalent
• Registered and in good standing with the College of Physiotherapists of Ontario
• Up to date professional liability insurance, membership of Canadian Physiotherapy Association / Ontario Physiotherapy Association.
• Proficiency completing clinical assessments and evidence-based care plans for patients with complex conditions while working with them to develop self-management skills.
• Experience and competency supporting individuals with chronic pain, musculoskeletal injuries, and vestibular conditions
• Excels at building effective, professional relationships with patients, provide a supportive approach to care and guide patients to work towards independence.
• Demonstrated clinical reasoning and therapeutic skills
• Strong communication and documentation skills
• Proficiency with EMR systems (Telus PS) and virtual care platforms (i.e. EMRs, Microsoft Teams)
• Ability to work independently in a collaborative, interdisciplinary setting
• Knowledge of relevant clinical practices, legislation and guidelines.

Preferred:

• Primary care, community, and team-based care experience is preferred along with a supportive approach to patients
• Understanding of quality improvement processes as they relate to patient care and program evaluation.
• Strong knowledge of best practices and benchmarks for advancing integrated care.
• Experience or interest in supervising student learners from physiotherapy and other health care professions
• GLAD certified preferred

Summary

Classification: Non-Union
Employee Class: Part-Time
Schedule: Monday-Friday; 16hrs/week
Date Available: ASAP
Salary: $84,400 – $96,422.47

Application Instructions

Interested applicants please submit résumé and cover letter as one document using naming convention Last Name, First Name_Position by email: hr@hamiltonfht.ca

Note

If successful in receiving a job offer with the Hamilton Family Health Team, new hires may be required to provide proof of full COVID-19 vaccination prior to start date as a condition of their employment. If successful candidates are unable to get their COVID-19 vaccination as a result of a medical exemption, they may be required to submit supporting documentation to establish that they are exempt from this requirement.

The HFHT is committed to building a respectful, caring, equitable, and inclusive workplace where staff reflect the diversity of the communities that we serve. As such, we welcome applications from all qualified individuals including all equity-deserving groups. In addition, we are committed to accessibility and creating a barrier free hiring process in accordance with the Ontario Human Rights Code, and the AODA (Accessibility for Ontarians with Disabilities Act, 2005). Accommodation is available upon request at any point in the selection process by notifying the recruitment staff.

Together, we do amazing things every day.

Imagine a supportive employer, a career that fits your lifestyle, and many learning opportunities. With the Hamilton Family Health Team, you can have all of that, and more.  We work hard to create an innovative and diverse workplace that values the contributions of our employees.  No matter what your role, working with us is about making a difference – every day!

Position Overview:

The Administrative Assistant – Float will provide comprehensive administrative support to our healthcare professionals in a team setting.

Duties and Responsibilities:

• Booking patient appointments, greeting patients, and answering the HFHT phone line
• Liaising with patients and families in a professional and compassionate manner while maintaining privacy and confidentiality
• Maintaining patient records by obtaining, recording, and updating personal information
• Scanning and faxing of patient information and consultation reports
• Liaising with practice–based primary care teams
• Overseeing and monitoring room bookings and scheduling

***The above responsibilities are not to be considered all-inclusive.

Requirements:

• BA or diploma in Medical Office Administration or equivalent
• Exceptional customer service, communication and organizational skills
• Excellent interpersonal skills, with proven ability to work well in a team environment
• Demonstrated problem solving skills and initiative
• Proficient with Microsoft Office
• Must be able to multi-task and prioritize while working within a busy environment
• Experience with EMR (Practice Solutions Suite) an asset
• Previous experience in a clinical setting an asset
• Excellent attendance
• Reliable transportation (vehicle and G license)

Why join the HFHT?

Competitive Employee Value Proposition including, but not limited to:

• Healthcare of Ontario Pension (HOOPP)
• Extended health care benefits including health, dental, vision & critical Illness insurance
• Meaningful, purpose-based work
• 12 paid Stat holidays and one (1) extra float day
• On-site parking
• Ongoing green initiatives

Summary

Classification: Non-Union
Multi-Site: Yes
Employee Class: Full-Time
Schedule: Monday-Friday; 40hrs/week
Date Available: ASAP
Salary: $49,000 – $55,979.87

Application Instructions

Interested applicants please submit résumé and cover letter as one document using naming convention Last Name, First Name_Position by email: hr@hamiltonfht.ca

Note

If successful in receiving a job offer with the Hamilton Family Health Team, new hires may be required to provide proof of full COVID-19 vaccination prior to start date as a condition of their employment. If successful candidates are unable to get their COVID-19 vaccination as a result of a medical exemption, they may be required to submit supporting documentation to establish that they are exempt from this requirement. 

The HFHT is committed to building a respectful, caring, equitable, and inclusive workplace where staff reflect the diversity of the communities that we serve. As such, we welcome applications from all qualified individuals including all equity-deserving groups. In addition, we are committed to accessibility and creating a barrier free hiring process in accordance with the Ontario Human Rights Code, and the AODA (Accessibility for Ontarians with Disabilities Act, 2005). Accommodation is available upon request at any point in the selection process by notifying the recruitment staff. 

 

Together, we do amazing things every day.

Imagine a supportive employer, a career that fits your lifestyle, and many learning opportunities. With the Hamilton Family Health Team, you can have all of that, and more.  We work hard to create an innovative and diverse workplace that values the contributions of our employees.  No matter what your role, working with us is about making a difference – every day!

Your Opportunity:

The Patient Experience Specialist is responsible for building, implementing, and continuously improving HFHT’s patient relations and patient experience programs. This role is the primary point of contact for patients, families, and caregivers navigating concerns, complaints, or compliments about their care — and a key driver of how HFHT listens and responds at an organizational level.

You will work collaboratively with physician affairs, clinical managers, and primary care practices to co-design patient relations processes that are consistent, equitable, and person-centered. You will bring data to life through quarterly trend reports and an annual patient experience report, and you will play an active role in HFHT’s Patient and Family Advisory Group — including leading the planning of Patient Experience Week each year.

Roles and Responsibilities:

Patient Relations

• Serve as the primary contact for patients, families, and caregivers with concerns, complaints, or compliments, ensuring responses are timely, compassionate, and resolution-focused in accordance with the Excellent Care for All Act, 2010.
• Manage the end-to-end patient relations process — intake, acknowledgement, investigation, resolution, and follow-up — within legislated timeframes and organizational policy.
• Co-design and evolve the patient relations process in collaboration with physician affairs and clinical managers, ensuring consistency across HFHT’s sites and practices.
• Apply equity, diversity, and inclusion principles in all interactions, ensuring culturally sensitive and responsive engagement with the diverse communities HFHT serves.
• Liaise with primary care practices to support concern resolution at the practice level, coaching staff and providers on service recovery and conflict resolution.
• Identify and surface themes from patient feedback to inform quality improvement and organizational learning.

 Patient and Family Advisory Group

• Support the coordination and facilitation of the Patient and Family Advisory Group (PFG), including meeting preparation, agenda development, and action follow-up.
• Build trust-based relationships with patient and family advisors, supporting their meaningful participation in organizational work.
• Lead the planning and execution of Patient Experience Week in partnership with the PFG.
• Identify opportunities to embed patient and family voice into quality improvement, program development, and organizational decision-making.

 Data Analysis and Reporting

• Administer and analyze HFHT’s patient experience survey program, ensuring data accuracy and meaningful interpretation.
• Develop and produce quarterly patient experience trending reports for the Quality Committee.
• Lead the development of the annual patient experience report, synthesizing survey data, patient relations themes, and advisory group insights.
• Support the Manager in preparing patient experience summaries for the Board Quality Committee and other governance audiences.

 Collaboration and Engagement

• Work cross-functionally with clinical managers, physician affairs, and program leads to embed patient experience principles into operations and improvement work.
• Support staff and provider capacity to respond to patient concerns with empathy, professionalism, and a focus on resolution.
• Stay current with best practices through external networks including the Ontario Patient Relations Association and the local Ontario Health Team.

Qualifications and Skills:

• Undergraduate degree in a health-related field, social sciences, communications, or a related discipline.
• Three (3) to five (5) years of experience in patient relations, patient experience, health advocacy, or a related healthcare role.
• Demonstrated experience managing patient complaints and concerns with a person-centred, resolution-focused approach.
• Strong skills in service recovery, conflict resolution, facilitation, and negotiation.
• Commitment to equity, diversity, and inclusion in practice; training in Indigenous Cultural Safety, unconscious bias, or allyship an asset.
• Familiarity with relevant Ontario legislation, including the Excellent Care for All Act, 2010, the Quality of Care Information Protection Act, and the Apology Act.
• Strong data analysis skills with experience producing clear, actionable reports for non-technical audiences.
• Excellent written and verbal communication skills with the ability to engage effectively across all levels of the organization — from patients and families to governance bodies.
• Strong organizational skills and the ability to manage multiple active files and priorities simultaneously.
• Experience with patient and family engagement or advisory programs an asset.
• Proficiency with EMR or patient experience survey platforms; familiarity with Ontario primary care systems an asset.

Why join the HFHT?

Competitive Employee Value Proposition including, but not limited to:

• Healthcare of Ontario Pension (HOOPP)
• Meaningful, purpose-based work
• 12 paid Stat holidays and one (1) extra float day
• Flexible work schedule
• Ongoing green initiatives

Summary

Classification: Non-Union

Primary Location: Hamilton

Employee Class: Full Time 1.0 FTE

Schedule: Monday-Friday

Date Available: ASAP

Salary: $74,600 – $85,226.50

Application Instructions

Interested applicants please submit résumé and cover letter as one document using naming convention Last name, First name_Position via email: hr@hamiltonfht.ca.

We thank all applicants, however, only those selected for an interview will be contacted.

Note:

If successful in receiving a job offer with the Hamilton Family Health Team, new hires will be required to provide proof of full COVID-19 vaccination prior to start date as a condition of their employment. If successful candidates are unable to get their COVID-19 vaccination as a result of a medical exemption, they will be required to submit supporting documentation to determine if they are exempt from this requirement.

The HFHT is committed to building a respectful, caring, equitable, and inclusive workplace where staff reflect the diversity of the communities that we serve. As such, we welcome applications from all qualified individuals including all equity-deserving groups. In addition, we are committed to accessibility and creating a barrier free hiring process in accordance with the Ontario Human Rights Code, and the AODA (Accessibility for Ontarians with Disabilities Act, 2005). Accommodation is available upon request at any point in the selection process by notifying the recruitment staff.