In 2019, the HFHT made a commitment to form a Patient and Family Advisory Group (PFG) to make sure that the voices of patients and families are heard, considered and included in patient care. The group gives patients an opportunity to share their experiences, insights and opinions with a goal of improving care to better meet the needs of patients and families (Patient-Centred Care).
Current Members
Minda Richardson
My Inspiration
“My strong belief in volunteerism has allowed me to serve on many non-for-profit boards. I have 15 years’ experience working in the health care system provincially, territorially, and federally, developing health policy to ensure equitable access to high-quality care. Having graduated from Royal Roads University (Victoria, BC) with a master’s degree in interdisciplinary studies in 2014, the combination of my experiences places me in a positive position to contribute to the HFHT Patient and Family Advisor Group.”
Winsome Plummer
My Inspiration
“As a Registered Nurse with over 40 years of combined clinical practice in acute care, critical care, long term care as well as being in administrative roles within the health care sector, I have gained an enhanced understanding of the importance of providing culturally competent care to diverse populations. As a resident from the black community, I look forward to being a part of the Patient and Family Advisory Group and subscribe to their objective of ensuring “that the voices of patients and families are heard, considered and included in patient care.” which is essential in improving health outcomes for the recipients of health care.”
Michele Markowski
My Inspiration
“I am a Hamiltonian who has worked within the mental health, housing and homelessness sectors for 7+ years. I have experienced a variety of situations, both personally and professionally, where accessing healthcare was met with many challenges and barriers. My hope in joining this committee would be to bring my lived experience within our healthcare system as a black woman, and as a mental health and equity advocate.”
Joann MacLachlan
My Inspiration
“I am, or will be at some time, a patient. If I don’t work to make that experience as healing as possible for myself, and others, Who will?”
Carly Jones
My Inspiration
“In my professional role, I interact with patients and healthcare providers throughout the Hamilton and Halton communities. I see the need to improve communication and collaborate with patients and providers. I have a genuine passion for patient-centred care. One of my strengths is the ability to listen and then use stories or information to facilitate positive change. I am committed to engaging healthcare providers to support and contribute to meaningful healthcare solutions.”
Anna DiFrancesco
My Inspiration
“I am an educator with 30 years’ experience in publicly-funded education. Much of my career has been supporting the needs of children with special needs, and their families. I have participated in the conversations surrounding support within the school and broader community. I have witnessed the frustration and angst that accompanies disappointing outcomes. I am interested in serving as a Patient and Family Advisor because change is part of a growth mind-set. I am interested in being part of a team that has collaborated, because they see a need for change.”
Vanessa Davis
My Inspiration
“I have joined the Patient and Family Advisor Group to work collaboratively with the Team and all resources available for patients, to listen to their needs and help create better outcomes for all involved in their care. Also, to utilize my experience with community care to continuously help create better experiences and support for Hamilton.”
Barbara Marsic
My Inspiration
“Having recently retired and with my family now grown, I am presented with a wonderful chance to expand my community involvement. I am aiming to contribute to advancements that benefit all of us”
How does the PFG work?
- There is a maximum of ten members: eight patient advisors, a doctor and an HFHT staff member.
- The group meets either online or in person six times over the course of a year. Meetings are approximately two hours long.
- All members are asked to commit to a two-year term with the option to renew.
- All advisors receive orientation and training.
- This is a volunteer group.
What do the PFG members do?
- Work towards having health care centered around patients and families.
- Share their stories and experiences with the group so that quality and safety of care can be improved.
- Offer feedback about how care is organized and delivered.
- Inspire change in how care is provided.
How Can I get Involved?
- If you are a patient who visited our office or had a phone or video appointment with a healthcare provider in the past year, you can fill out our Patient Experience Survey. Your feedback helps us to improve patient care.
- If you are a patient, you can contact us to be part of the Patient and Family Advisory Group.
- If you are a provider, committee, practice team etc. and would like to engage the committee in a project that will benefit patients and families in our community, you can fill out this request form.
What Is Patient- and Family-Centred Care?
Patient-centred/family-centred care puts the patient and their family at the centre of health care. Patients are respected as individuals with unique needs and perspectives and are treated with dignity. Patient-centred care also means that care is accessible, so the right care is provided at the right time in the right place to meet the patient’s needs.
Interested in learning more about the PFG? We’d love to hear from you! (905) 667-4848 ext. 120