Test – mg Technical Support Specalist

About the Role: 
We are seeking a highly skilled Microsoft 365 Tenancy Specialist to join our healthcare IT team. This role is ideal for someone with deep technical expertise in managing Microsoft 365 environments, including Exchange Online, Teams, SharePoint, Azure AD, and Intune. 

As the go-to for all things Microsoft cloud, you’ll plan and execute the configuration, security, and optimization of our Microsoft 365 tenant, ensuring it supports both our clinical operations and compliance requirements. This is a hands-on technical role with strategic influence over our cloud productivity environment. 

Key Responsibilities:

• Administer and optimize the Microsoft 365 tenant across services including Exchange Online, SharePoint, OneDrive, Teams, and Intune
• Manage user provisioning, licensing, and group policies through Microsoft 365 Admin Center and Azure Active Directory
• Design and implement conditional access policies, MFA configurations, and compliance/security baselines
• Support mobile device management (MDM/MAM) and endpoint security via Microsoft Intune
• Collaborate with IT leadership on Microsoft 365 roadmap, governance, and lifecycle management 
  Troubleshoot escalated cloud service issues and provide expert guidance to helpdesk and infrastructure teams
• Ensure alignment with healthcare data privacy laws (HIPAA, PIPEDA) and internal security policies
• Maintain system documentation, runbooks, and change control records
• Required Skills and Experience:
• 5+ years of hands-on experience managing Microsoft 365 tenants in enterprise or healthcare environments
• Expert-level knowledge of Microsoft 365 Admin Center, Azure AD, Intune, Teams, and Exchange Online
• Strong understanding of Microsoft cloud security, compliance, and identity management features
• Experience with endpoint configuration, policy deployment, and device compliance using Intune
• Familiarity with hybrid identity models and integration with on-prem Active Directory
• Ability to communicate technical concepts clearly to both IT and non-technical stakeholders
• Proven track record of working in regulated environments, preferably healthcare
• Valid G License and access to transportation, for remote work 

  Preferred Qualifications:

• Microsoft certifications (MS-100, MS-101, MD-102, SC-300, or AZ-104)
• PowerShell scripting experience for automation and reporting
• Familiarity with healthcare systems, EMRs/EHRs, or related platforms
• Experience with compliance frameworks (HIPAA, PIPEDA, NIST)